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iTunes 11 for Windows: If you have trouble using the iTunes Store

If you have trouble using the iTunes Store

If you’re unable to browse, sign in to, or buy music from the iTunes Store

Try the following:

  • If you see a message that your computer can’t connect to the iTunes Store, click another item (Podcasts, for example) and click iTunes Store again. If it still doesn’t connect, make sure your Internet connection is working—open a web browser and visit a website. If your Internet connection is OK, there may be a problem with the iTunes Store. Try visiting the store again later.

  • Make sure your computer’s date, time, and time zone are set correctly.

  • Make sure your account information is accurate and that you don’t need to correct a problem with a previous purchase. Enter the iTunes Store, click your account name at the top of the iTunes Store window, and sign in to your account. To verify your account information, click Edit Account Info and Edit Payment Information.

  • If you’re having trouble signing in to the store using your AOL account, your AOL account might not work with the iTunes Store in your country. Only U.S. and U.K. customers can sign in using their AOL accounts.

  • Make sure the iTunes Store is available in your country. For more information, visit the iTunes website.

  • If you can’t find the song or album you’re looking for, it may not be available for sale. Visit the Request Music webpage, and then visit the iTunes Store at a later date to see if the song or album is available.

If you’re still having trouble using the iTunes Store, visit the iTunes Store Support website.

Last Modified: Nov 5, 2013
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  • Last Modified: Nov 5, 2013
  • Article: PH12513
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