Safari 6 (OS X Mountain Lion): If a webpage doesn’t open

If a webpage doesn’t open

There are several reasons a webpage might not open in Safari. If you can’t open a webpage, try these suggestions.

Wait a moment, and then try again

The website may be temporarily unavailable.

If the page still won’t open, quit and restart Safari, and then try again to open the page.

Reload the page and reset Safari

  • Choose View > Reload Page.
  • If reloading the page doesn’t work, choose Safari > Reset Safari, click Reset, and then try again to open the page.
    Warning: Resetting Safari deletes your browsing history and much other information. To learn more, see this help topic:

    Reset Safari

Check your Internet connection

  • To see if you’re connected to the Internet, check another application, such as your Mail app.
  • Use Network Diagnostics.
  • If you connect to the Internet using a corporate or enterprise network, the network may have a firewall that prevents you from opening the webpage. Contact your network administrator for help.

Check the webpage address

  • Make sure you have the correct address for the webpage and that you typed it correctly.
  • Try entering “/index.html” at the end of the address.
  • If you are opening a webpage using a Bonjour address, make sure the page is on the same local area network (subnet) as your computer.

Use the latest version of Safari

To update your software, choose Apple menu > Software Update or Apple menu > App Store.

Contact the website’s owner

  • The webpage may prevent users from accessing the page using Safari. Check with the website owner to find out for sure.
  • The link to the page you’re trying to open may attempt to open a file in another app. If the file or app isn’t available, you’ll get a message saying Safari can’t open the URL or file.
Last Modified: Aug 14, 2012
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  • Last Modified: Aug 14, 2012
  • Article: PH11917
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