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Pay an unpaid balance in the iTunes Store

If your payment method was declined or there's a billing problem with a previous purchase, you might need to update your billing information. You can complete your purchase on a Mac or PC. If you're using an iOS device, open iTunes on your computer.

If your payment method was declined, update your billing information. You might need to use a different payment method. When you update your billing information, remember to check these things:

  • Make sure your name and address match the information on file with your financial institution.
  • Use a payment account that's in good standing.

If there's a problem with a previous purchase, you'll see a message when you sign in to the store or try to make a purchase.

When you sign in to the store on a Mac or PC

If you have an unpaid balance, you'll see this message: "There is a billing problem with a previous purchase. Please edit your billing info to correct the problem."

iTunes Store

You can pay your balance using these steps:

  1. Click Billing Info on the message. The Edit Payment Information screen will appear.
    Edit Payment Information screen in iTunes
  2. Update your payment information. You can use any of these payment methods.
  3. Click Done. If your payment is declined, iTunes will notify you.

When you try to make a purchase

If you have an unpaid balance from a previous purchase, you'll see this message: "There is a billing problem with a previous purchase. Click Purchase History to view and correct the problem. If you cancel you will not be able to buy until this billing issue has been resolved."

iTunes Store - Star Trek Into Darkness

You can pay your balance using these steps:

  1. Click Purchase History on the message. You'll see the unpaid balance in your purchase history. Your purchase history will show your most recent purchases first. To see details of any purchase, click the arrow to the left of the order date.
  2. Click Billing Info or Pay. If you don't have store credit, you won't see the option to click Pay.
    • If you click Pay, you can use your credit to pay your balance.
    • If you click Billing Info, you can update your payment information. You can use any of these payment methods.
  3. Click Done. If your payment is declined, iTunes will notify you.

Get help

Here are a few things you can do to prevent unpaid balances:

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Jul 25, 2014
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  • Last Modified: Jul 25, 2014
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