Apple TV: Basic troubleshooting

Is your Apple TV not working as you expected? There's usually a quick and simple solution.

Check the connections and inputs

  1. Make sure the cables between your Apple TV, AV receiver (if used), and TV are connected properly.
  2. Securely connect the power cords for your Apple TV, AV receiver (if used), and TV to a working power source.
  3. Turn on your TV and switch it to the correct input on your AV receiver or television.
  4.  Restart your Apple TV, your television, and AV receiver.

If the issue persists, see the steps related to your issue below.

Resolve video, audio, or power issues

Resolve network or streaming issues

If you're streaming content from a computer or iOS device using Airplay or Home Sharing, try these steps:

Resolve issues with Apple Remote


Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Mar 10, 2014
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  • Last Modified: Mar 10, 2014
  • Article: HT6106
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