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If you can't redeem your iTunes Gift Card or code

When you try to redeem an iTunes Gift Card or code, you might see a message that the code is invalid or inactive. Or you might not be able to easily read the code. If that’s happening to you, try these steps.

iTunes Gift Cards

Use your camera

In some countries, you can use the camera on your Mac or iOS device to redeem your gift card. If you can't use your camera to redeem your gift card, you can still enter the code manually.

Make sure you’re typing the right characters

If you enter the code manually, make sure you're typing the right characters. Some letters and numbers look alike, so it’s easy to mix them up. Here are some examples:

B8 | E3 | UV | OQ

Contact iTunes Store Support

If the code is completely scratched off or you still can't redeem your gift card, contact iTunes Support:

  1. Go to the iTunes Store support page and choose your country.
  2. From the menu on the left, choose Contact Support.
  3. Click Contact iTunes Store Support.
  4. Follow the instructions.

iTunes Store Support might ask you to send these things:

  • Image of the full front and back of your gift card
  • Sales receipt showing when your card was purchased
  • Serial number from your gift card


You can find the serial number on the back of your gift card. Depending on the type of card you have, the number might appear in different places. Here are some examples:

iTunes Gift Card

Serial number begins with “GCA

iTunes Gift Card

Serial number begins with “60

iTunes Gift Card

Serial number begins with “60” (Australia Gift Cards)

iTunes Gift Card

Serial number begins with “EPY

iTunes Gift Card

Serial number begins with “PBH

 

If you need help with an iTunes Gift code from Facebook, contact Facebook Help.

Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
Last Modified: Mar 17, 2014
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  • Last Modified: Mar 17, 2014
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