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How iTunes Store charges might look on credit and debit card statements

If you see an unfamiliar iTunes Store or App Store charge on your credit or debit card statement, check the list below. The charge might be an authorization hold, a delayed charge, a subscription renewal, or a Family Sharing purchase.

You can use iTunes to see your iTunes Store and App Store purchase history. Before you request a refund, compare your purchase history to your statement. If you're the family organizer for Family Sharing, also check your email receipts for purchases initiated by family members.

View your purchase history

  1. Open the iTunes Store on your Mac or PC.
  2. View your purchase history. If you have multiple Apple IDs, check the purchase history for each of your accounts. If you use Family Sharing, you won't see all family member purchases in one purchase history. The family organizer can check email receipts for purchases initiated by other family members.

If you have one of the charges below, your credit or debit card statement might not look familiar.

Authorization holds

Some institutions might show authorizations as charges or pending charges.

Delayed or grouped payments

  • Charges from multiple purchases might be grouped as one transaction.
  • Charges might post to your credit or debit card a few days after your purchase.
  • Charges for pre-ordered content appear when the content is released.

Purchases made using your Apple ID

  • In-app purchases made within apps that you downloaded from the App Store.
  • Purchases made by someone else in your household or someone with access to your Apple ID.
  • Purchases made using another Apple ID that might use the same credit or debit card.

You can restrict in-app purchases or enable restrictions (or parental controls) on your iOS device.

Recurring payments

You can manage or turn off auto-renewing subscriptions.

Purchases made using Family Sharing

If you're the family organizer for Family Sharing, your credit or debit card will be charged for all family member purchases. When other family members initiate purchases, these charges can appear on your statement as any of the payment types listed above. 

If a family member joins Family Sharing with existing subscriptions, the subscription renewals will be charged to the family organizer's card each time a new subscription period begins.

Get help

If you compared your purchase history (and family members' purchase histories) to your statement and don't recognize the charge or want to request a refund, contact Apple Support. If you don't have an iTunes Store account (Apple ID) and see charges on your statement, contact Apple Support.

If you want to, you can change your payment information.

Last Modified: Oct 1, 2014
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  • Last Modified: Oct 1, 2014
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