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How to transfer coverage of an AppleCare agreement

Learn how to transfer coverage of an AppleCare agreement.

If your Apple hardware product is replaced by Apple or a reseller while it is still covered by an AppleCare agreement, you can request a transfer of coverage to the new product. If you upgrade your product, you can transfer coverage to the new product, as long as the product originally covered by the agreement was purchased within the last 30 days and the new product is the kind that can be covered by the agreement. 

The guidelines may vary in your region, so review the Terms and Conditions specific to your product and region. 

Gather the required information

  • Agreement number and proof of purchase (original sales receipt) of the AppleCare agreement
  • Serial number of the Apple product currently covered by the agreement
  • Serial number and proof of purchase of the new product to be covered by the agreement

 

Contact AppleCare Agreement Administration

You may request the transfer of coverage by email, postal mail, or telephone. Choose your region below:

United States and Canada: 

Email
agmts_transfer@apple.com

  • Attach the required agreement number, proof of purchase, and serial numbers, as indicated previously.
  • Include your telephone number and mailing address.
  • Title your email "APP Transfer Request," followed by your agreement number.
    Example: "APP Transfer Request: 1234567."

Postal Mail
AppleCare Administration
P.O. Box 149125
Austin, TX 78714-9125
USA

  • Include the required agreement number, proof of purchase, and serial numbers, as indicated previously.
  • Include your telephone number and mailing address.

Telephone
Contact AppleCare Agreement Administration by telephone if you prefer to speak to an Advisor about your transfer request. To facilitate your call, please tell the Advisor that you need help registering an AppleCare agreement, but do not need technical support. Please also be prepared to provide the required agreement number, proof of purchase, and serial numbers, as indicated previously.

Asia-Pacific:

Email
dop_update@apple.com

  • Attach the required agreement number, proof of purchase, and serial numbers, as indicated previously.
  • Include your telephone number and mailing address.
  • Title your email "APP Transfer Request," followed by your agreement number.
    Example: "APP Transfer Request: 1234567."

Postal Mail
Apple Pty. Ltd.
ATTN: Warranty Programme Management
PO Box A2629
South Sydney
NSW 1235
Australia

Telephone
Contact AppleCare Agreement Administration by telephone if you prefer to speak to an Advisor about your transfer request. To facilitate your call, please tell the Advisor that you need help registering an AppleCare agreement, but do not need technical support. Please also be prepared to provide the required agreement number, proof of purchase, and serial numbers, as indicated previously.

Europe:

Email
iPod: ipod_pop@euro.apple.com
All other products: dop_change@euro.apple.com

  • Attach the required agreement number, proof of purchase, and serial numbers, as indicated previously.
  • Include your telephone number and mailing address.
  • Title your email "APP Transfer Request," followed by your agreement number.
    Example: "APP Transfer Request: 1234567."

Postal Mail
Apple Operations Europe
Customer Relations Admin
HollyHill Industrial Estate
HollyHill
Cork
Ireland

Telephone
Contact AppleCare Agreement Administration by telephone if you prefer to speak to an Advisor about your transfer request. To facilitate your call, please tell the Advisor that you need help registering an AppleCare agreement, but do not need technical support. Please also be prepared to provide the required agreement number, proof of purchase, and serial numbers, as indicated previously.

Japan:

Email
app_enroll_jp@asia.apple.com

  • Attach the required agreement number, proof of purchase, and serial numbers, as indicated previously.
  • Include your telephone number and mailing address.
  • Title your email "APP Transfer Request," followed by your agreement number.
    Example: "APP Transfer Request: 1234567."

Postal Mail
Zip Code: 530-0057
Apple Mail Center
Umeshin Daiichi Seimei Bldg.
2-3-5, Sonezaki
Kita-ku, Osaka
Osaka, Japan

Telephone
Contact AppleCare Agreement Administration by telephone if you prefer to speak to an Advisor about your transfer request. To facilitate your call, please tell the Advisor that you need help registering an AppleCare agreement, but do not need technical support. Please also be prepared to provide the required agreement number, proof of purchase, and serial numbers, as indicated previously.

Last Modified: Jun 19, 2013
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  • Last Modified: Jun 19, 2013
  • Article: HT5693
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