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What to do if your iOS device is lost or stolen

Learn how to locate your iOS device and protect your data if your device is lost or stolen.

If you lose your iOS device or think it might be stolen, these steps may help you locate it and protect your personal data.

If you enabled Find My iPhone on your missing device

These steps require that Find My iPhone was enabled on your device before it was lost or stolen.

  1. Attempt to locate your device using Find My iPhone at icloud.com/find, or using the free Find My iPhone app.
  2. Put the device in Lost Mode to set a 4-digit passcode and display a custom message with your phone number on your device. While the device is in Lost Mode, you can also keep track of changes to your device's location. Lost Mode requires that your missing device be using iOS 6 or later. If your device is using iOS 5, you can still lock your device remotely and display a message on the screen.
  3. If you want to delete all of your personal information from your missing device, you can erase it remotely. Please note that when you erase a device, you will no longer be able to locate it.
  4. Report your lost or stolen device to local law enforcement and your wireless carrier. Apple doesn't track or flag lost or stolen products, but you can use My Support Profile (supportprofile.apple.com) to find a list of serial numbers for products that you've purchased or registered with your Apple ID.

Note: If your missing device is offline, you can still put it in Lost Mode, lock it, or erase it. Your commands will take effect when the device comes back online.

If you did not enable Find My iPhone on your missing device

If you did not enable Find My iPhone before it was lost or stolen, you can't use it to locate or protect your device, but you can still follow these steps:

  1. Change your iCloud password to ensure that no one else can use your device to delete or make changes to your iCloud data.
  2. Report your lost or stolen device to local law enforcement and your wireless carrier. Apple doesn't track or flag lost or stolen products, but you can use My Support Profile (supportprofile.apple.com) to find a list of serial numbers for products that you've purchased or registered with your Apple ID.

Additional Information

Visit iforgot.apple.com/appleid if you need help remembering your Apple ID.

Last Modified: Sep 18, 2013
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  • Last Modified: Sep 18, 2013
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