Languages

If your iPhone, iPad, or iPod touch is lost or stolen

If you lose your iPhone, iPad, or iPod touch or think it might be stolen, these steps might help you locate it and protect your data.

Find My iPhone app open on iPhone

If Find My iPhone is turned on, you can
use it to locate your device.

Find My iPhone app off in settings

If Find My iPhone isn't on, change your
passwords and report the device as missing
.

If Find My iPhone is enabled on your missing device

You can use Find My iPhone to locate your device and take additional actions that can help you recover it and keep your data secure. Sign in to icloud.com/find on a Mac or PC or use the Find My iPhone app on another iOS device.

  1. Locate your device. Open Find My iPhone, and select a device to view its location on a map. If the device is nearby, you can have it play a sound to help you or someone nearby find it.
  2. Turn on Lost Mode. Using Lost Mode, you can remotely lock your device with a four-digit passcode, display a custom message with your phone number on your missing device's Lock screen, and keep track of your device's location
    Locked lost iPhone and Find My iPhone tracking it on an iPad
  3. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your serial number:
    • On the original box or receipt
    • On My Support Profile (supportprofile.apple.com) if you registered your device with your Apple ID
  4. Erase your device. To prevent anyone else from accessing the data on your missing device, you can erase it remotely. When you erase your device, all of your information will be deleted from the device, and you won't be able to locate it using Find My iPhone. After you erase a device, you can't track it. If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to activate and use your device.

What if your iOS device is off or offline?

If your missing device is off or offline, you can still put it in Lost Mode, lock it, or remotely erase it. The next time your device is online, these actions will take effect. If you remove the device from your account while it's offline, any pending actions for the device will be cancelled.

How do you turn off or cancel Lost Mode?

You can turn off Lost Mode by entering the passcode on your device. You can also turn off Lost Mode on iCloud.com or from the Find My iPhone app.

If Find My iPhone isn't enabled on your missing device

If you didn't turn on Find My iPhone before your device was lost or stolen, you can't use it to locate your device. However, you can use these steps to help protect your data:

  1. Change your Apple ID password. By changing your Apple ID password you can prevent anyone from accessing your iCloud data or using other services (such as iMessage or iTunes) from your missing device.
  2. Change the passwords for other internet accounts on your device. This could include email accounts, Facebook, or Twitter.
  3. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your serial number:
    • On the original box or receipt
    • On My Support Profile (supportprofile.apple.com) if you registered your device with your Apple ID
  4. Report your lost or stolen device to your wireless carrier. Your carrier can disable the account, preventing phone calls, texts, and data use.

Find My iPhone is the only way that you can track or locate a lost or missing device. If Find My iPhone isn't enabled on your device before it goes missing, there is no other Apple service that can find, track, or otherwise flag your device for you.

 

Last Modified: Aug 5, 2014
Helpful?
Yes
No
  • Last Modified: Aug 5, 2014
  • Article: HT5668
  • Views:

    399432
  • Rating:
    • 20.0

    (1 Responses)

Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked