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Apple ID: About the temporary support PIN

This article provides information about the temporary support PIN, a security measure used to verify your identity when contacting Apple Support.

A temporary support PIN (personal identification number) is not usually required, but Apple may ask you to generate a PIN if your identity needs to be verified.

To generate a temporary support PIN:

  1. Go to My Apple ID (appleid.apple.com), click "Manage your Apple ID," and sign in.
  2. Under "Edit your Apple ID," select "Password and Security."
  3. Click Temporary Support PIN at the bottom-left of the screen.
  4. Click Generate PIN from the pop-up window.
    • Your PIN will be generated instantly and appear in the pop-up window. It will indicate how long the PIN is valid. Note that you can use your PIN only once.
  5. When prompted, give the four-digit PIN to the Apple Support Advisor working with you.
Last Modified: Feb 19, 2013
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  • Last Modified: Feb 19, 2013
  • Article: HT5576
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