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If you can't see, download, or add attachments to an iCloud Calendar event

When you attach a file to an event on an iCloud Calendar, you might not see that attachment on your other devices. Or you might not be able to attach files to a new event. These steps can help.

If the issue happens on several devices, try these steps on one device first. Then test your other devices, and follow the steps on those devices if you need to. 

Make sure the app supports the attachments

The app you're using can affect whether you can see, download, or attach a file. See the table below for details.

Calendar for OS X Calendar for iOS 5.0 and later
Calendar for OS X
Calendar on iCloud.com
Calendar on iCloud.com Calendar for iOS 5.0 and later
Calendar for OS X
Calendar on iCloud.com
Microsoft Outlook Microsoft Outlook

If you're using Calendar for iOS or iCal for OS X Lion: 

  • Calendar for iOS: You can see and download attachments, but you can't attach files.
  • iCal for OS X Lion: You can't attach files to iCloud Calendar events with iCal. If you attach files to an event with Calendar for OS X or iCloud.com, you can see the attachment names in iCal but you can't download them.

You can attach many types of files to a calendar event, including these: 

  • Pages, Keynote, and Numbers documents. If you're attaching documents created with Pages version 5.2, Keynote version 6.2, or Numbers 3.2, you need to compress those files before you attach them.
  • Microsoft Office documents (Office ‘97 and newer)
  • Rich Text Format (RTF) documents
  • PDF files
  • Images
  • Text (.txt) files
  • Comma-separated value (CSV) files
  • Compressed (ZIP) files

Check the number and size of attachments

You can attach up to 20 files to your iCloud Calendar event, and the total size of attachments per event can be up to 20MB. Learn more about calendar limits

Refresh Calendar

If the attached files meet the requirements above but you still can't see them, try refreshing Calendar: 

  • iOS 7: Open Calendar and tap the Calendars tab to load the calendars list, then pull down on the list to refresh.
  • iOS 6: Open Calendar and tap Calendars in the top-left corner to load the Calendars list. Then tap the Refresh button in the lower-left corner of the Calendars list window. 
  • OS X: Choose View > Refresh Calendars.
  • iCloud.com: Switch to another app. (Click iCloud in the upper-left corner and click another app, like Contacts.) Then click iCloud again and click Calendar. 

Quit and reopen Calendar

If you tried the steps above and still can't add, download, or see attachments, quit and then reopen Calendar. 

iOS 7

  1. Double-click the Home button to see preview screens of the apps you have open.
  2. Find the Calendar preview screen and swipe it up and out of preview to quit.
  3. Press the Home button to return to your Home screen. Wait a minute before reopening the Calendar app. 

iOS 6

  1. Press the Home button.
  2. Double-click the Home button to open the multitasking menu.
  3. Tap and hold the Calendar icon until it jiggles.
  4. Tap the "X" to remove it from the list.
  5. Press the Home button to return to your Home screen. Wait a minute before reopening the Calendar app. 

OS X

Choose Calendar > Quit, and then reopen Calendar.  

iCloud.com

  1. Click your name in the upper-right corner and choose Sign Out.
  2. Sign in again to iCloud.com. 

 

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: May 21, 2014
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  • Last Modified: May 21, 2014
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