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iPhone: About unlocking

You can unlock your iPhone for use with different carriers.

Start the process to unlock your iPhone:

  1. See if your carrier offers unlocking. Only your carrier can unlock your iPhone.
  2. Contact your carrier and request an unlock. You might need to meet requirements to qualify for unlocking. After your carrier submits the unlocking request, it may take up to seven days.
  3. After your carrier confirms that your iPhone unlock has been processed, go to the next section.

If you have a SIM card from a different carrier than your current carrier and your current carrier confirmed that your iPhone is unlocked, follow these steps:

  1. Remove your SIM card and insert the new SIM card.
  2. Complete the setup process.

If you don't have another SIM card you can use, follow these steps to complete the process:

  1. Back up your iPhone.
  2. Erase your iPhone.
  3. Complete the setup assistant and restore your backup.

If you experience issues or see the following message in iTunes or on your device, follow the steps below:

"The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."

  1. Restore your iPhone.
  2. Contact your carrier to verify that the unlock was applied in your carrier's system.
Last Modified: Mar 10, 2014
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  • Last Modified: Mar 10, 2014
  • Article: HT5014
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