iCloud: How to get long email headers for iCloud accounts

Summary

Learn how to provide iCloud Support with long email headers for troubleshooting mail issues.

Products Affected

iCloud

Mac OS X Mail

See Mail 4.0 Help: Showing header details to learn how to view long email headers. Once you've collected the long email headers, follow your Support Advisor's instructions for sending them to Apple.

iCloud Mail (Web)

See iCloud: See more details about an email to learn how to view long email headers. Once you've collected the long email headers, follow your Support Advisor's instructions for sending them to Apple.

Microsoft Outlook 2007

  1. In the Outlook window, right-click the email and choose Message Options.
  2. The email headers are located in the Internet Headers section.
  3. Once you've collected the long email headers, follow your Support Advisor's instructions for sending them to Apple.

Microsoft Outlook 2010

  1. In the Outlook window, double-click the email to open it.
  2. Choose File > Properties.
  3. The email headers are located in the Internet Headers section.
  4. Once you've collected the long email headers, follow your Support Advisor's instructions for sending them to Apple.

Additional Information

Contact iCloud Support

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
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