MobileMe: Unable to sign in with my Apple ID
Summary
When you attempt to sign in to MobileMe at me.com with your Apple ID, you may be unable to sign in and a message may appear.
Products Affected
MobileMe, MobileMe Account
| Important |
| MobileMe ends soon. Move to iCloud before June 30, 2012, to keep your mail, contacts, and calendars up to date automatically and get Photo Stream, Backup, Documents in the Cloud, Find My Friends, and more. Learn more about moving to iCloud. |
If you receive one of the following messages, follow the related steps to resolve the issue.
"Apple ID or password incorrect"
- If you have a paid MobileMe subscription, sign in to your account with your full MobileMe email address (subscribername@me.com or @mac.com) and password.
- If you have a free Find My iPhone account, sign in with the Apple ID that you entered or created when first signing up for Find My iPhone on your iOS device (iPhone, iPad, or iPod touch). See Troubleshooting your free MobileMe account for more information.
- If you need to change your password, follow the steps in Change your MobileMe password.
Note: See Your MobileMe email address is also an Apple ID for more information about Apple IDs.
"Make sure Find My iPhone is set up"
- To enable Find My iPhone, follow the appropriate steps below:
"Too many attempted sign ins"
- If you see this alert, your MobileMe account is disabled because there were too many sign in attempts. To enable your account, follow the steps in MobileMe: Account may be disabled for security reasons.
Additional Information
If you are still unable to sign in to your MobileMe account, contact MobileMe Support for further assistance.
This document will be updated as more information becomes available.
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