iPad: How to deactivate a cellular data account

Summary

This article provides instructions on how to deactivate a cellular data plan on an iPad.

Products Affected

iPad (Wi-Fi + Cellular models)

Follow these steps to determine which steps need to be taken to deactivate your cellular data account:

Tap Settings > Cellular Data.

  1. If you see a button labeled View Account, tap it.
    • An account login screen will appear. Log in and follow the prompts to deactivate your account.
    • If you get a message saying that the account type is not supported, contact your carrier and ask them to deactivate your account.
  2. If you do not see a button labeled View Account, contact the carrier and ask them to deactivate your account.

Additional Information

To completely disassociate your Verizon account from your iPad 2 Wi-Fi + 3G, follow these steps:

  1. Tap Settings > Cellular Data > View Account.
  2. An account login screen will appear. Log in with your username and password.
  3. The Account Overview screen appears. Select Add Data or Change Plan.
  4. The Add Data or Change Plan screen appears. Select Cancel Plan.
  5. The following options appear:
    • Delete Account Now: Select this option if you want to remove this device from the account now.
    • Delete Account Later: Select this option if you want to discontinue the monthly service for the next month only; your account information will remain with Verizon.
  6. You will receive a confirmation that the plan was canceled successfully. To finish resetting the account, proceed to the next step.
  7. Tap Settings > General > Reset: Subscriber Services.
  8. Tap Reset Account.
  9. Your iPad will prompt you to confirm the account reset. Tap Reset to complete deactivation.
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