iOS: Providing Apple with diagnostics and usage information

Apple asks customers to help improve the iOS by occasionally providing diagnostic and usage information. Apple collects this information anonymously.

Collapse All Sections | Expand All Sections

iOS 5 and later

Tapping Settings > General > About > Diagnostics & Usage will allow you to choose between Automatically Send and Don't Send.

iOS 4 and earlier

By default, opting in is a one-time decision. If you'd like to change your decision, you can reset warnings for your iOS 4 or earlier device so that you will be asked again.

How to reset warnings within iTunes

  1. Connect your iPad, iPhone, or iPod touch to your PC or Mac.
  2. Wait until your device has appeared on the left side of the iTunes window under Devices.
  3. Right-click (Mac or PC) or Control-click (Mac) the icon for your device.
  4. From the shortcut menu, choose Reset Warnings:
    Reset Warnings

The next time you sync after resetting warnings, you should see:

Help Apple improve its products

To disagree and stop sending Apple diagnostic and usage information, click No Thanks.

If you don't see the window above

  1. Disconnect your device from your computer.
  2. Open an application on your device.
  3. Press and hold the Sleep/Wake button until the red slider appears, and then press and hold the Home button until the application quits. If you're using iOS 2.x or earlier, press and hold the Home button until the application quits.
  4. Connect your device and sync it with iTunes.
  5. The option to agree or disagree to diagnostics collection should appear again.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Apr 11, 2012
  • Last Modified: Apr 11, 2012
  • Article: HT4305
  • Views:


Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked