Mac OS X v10.6: Using Microsoft Exchange 2007 (EWS) accounts in Mail

Summary

Learn about using  Exchange 2007 (EWS) accounts in Mail, in Mac OS X v10.6 Snow Leopard.

Notes about using Exchange 2007 (EWS)  accounts with Mail:

  • The Exchange 2007 server must have Exchange Server 2007 Service Pack 1 Update Rollup 4 or later installed.  
  • You can have as many Exchange 2007 (EWS) accounts in Mail as you would like.
  • Exchange 2007 accounts use the Exchange Web Services protocol.

Products Affected

Mac OS X 10.6, Microsoft Exchange

Adding an Exchange 2007 (EWS) account to Mail

Exchange 2007 accounts can be easily configured if your Exchange server has Autodiscovery enabled.

  1. Open Mail (click its icon in the Dock, or open it in the Applications folder).
  2. From the Mail menu, choose Preferences.
  3. Click Accounts in the toolbar.
  4. Click the + icon. The "Add Account" sheet appears.
  5. Enter your real name, email address, and password; click Continue. If Autodiscovery is enabled you can skip to step 8. Note: If you do not know what to enter for any of these, contact your Exchange administrator.

    Note: If the Exchange server does not have Autodiscovery enabled, you will need to manually fill in your mail server information fields mentioned below (go to step 6).
     
  6. The "Incoming Mail Server" sheet appears.
  7. Select Exchange 2007 from the Account Type pop-up menu (the type of Exchange server you want to use is a Client Access Server (CAS) ), enter an optional description, enter the incoming mail server address, your user name, and password.

    If you do not know what to enter for any of these, contact your Exchange administrator.
     
  8. Select "Address Book contacts" and/or "iCal calendars" if you would like to automatically configure iCal and Address Book for use with your Exchange server as well. 


     
  9. Click Continue. The "Account Summary" sheet appears.
  10. Review the information in the summary. If it appears to be correct, click Create. If you need to make changes, click Go Back.
    Note: Select "Take account online" to take this account online immediately.

Additional Information

Troubleshooting tips

If large Exchange mailboxes don't download new content

This may occur if certificate authentication is enabled on the server and your mailboxes have a large number of email messages.

Microsoft recommends that you keep fewer than 5000 mail messages in Exchange mailboxes. You may see this issue with mailboxes more than 11000 mail messages.
 

If you cannot send messages via your Exchange 2007 account in Mail with SSL enabled

Your Exchange 2007 account's SSL port setting may be incorrect. Check with your Exchange administrator for the correct SSL port setting, then change to the appropriate port number in Mail accounts preferences if necessary.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
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