Apple Certifications: Getting Certified--CA/LA/US
service.info.apple.com/service_training/en/certification.htmlThis article describes the service certification offered by AppleCare and explains how to register to take service certification exams at a Prometric Testing Center.
Apple offers the service certification listed below. Click the link for information about the certification.
This article also includes these helpful topics:
- How To Register for Apple Certification Exams
- Frequently Asked Questions
- For More Information about Apple Certification and Training
How To Register for Apple Certification Exams
Anyone may register for the Apple exams, as follows:
- TO REGISTER FOR APPLE SERVICE CERTIFICATION EXAMS in the United States, Canada, or Puerto Rico, call Prometric toll-free at 1-888-APL-EXAM (1-888-275-3926), or, for these and other countries, visit Prometric on the Web. Prometric will help locate the most convenient testing center. Please have the following information available for the registrar:
- Your Tech ID (to get one, go to the Certifications website)
- Method of payment: VISA, MasterCard, AMEX, or purchase order*
* Please see the Frequently Asked Questions below for full explanation regarding when you may register using purchase orders.
You are required to have an Apple Tech ID number before registering for an exam. You can apply for a Tech ID by following the instructions at the Apple Certifications website. Provide this Tech ID when registering at an Apple Authorized Training Center or when registering by phone or online with Prometric.
Once you've taken an Apple certification exam, you can visit the Apple Certifications website to track and manage all of your Apple certifications.
Frequently Asked Questions
Q. Can the general public take the ACMT service certification exam?
A. Yes, anyone may register for the hardware and software exams required to become an Apple Certified Macintosh Technician (ACMT). Certification for Apple-authorized service provider (AASP) technicians and for public individuals is identical (the certificates are exactly the same). Individuals seeking a job repairing Apple products gain a competitive advantage by demonstrating an ability to support and troubleshoot Apple products by taking these exams. But please note that successful completion of the exams does NOT imply authorization by Apple to perform repairs or to conduct business directly with Apple or on Apple's behalf. Apple certifies (verifies the skills of) technicians, but authorizes (establishes business relationships with) service providers - and these two things are not the same.
Q. How do I prepare for the service certification exams?
A. Apple provides self-paced and instructor-led Service Training courses. Skill Assessment Guides help you to assess the technical skills covered in the courseware. The Service Training curriculum is delivered via the Web for free to Apple-authorized service providers (AASPs) and Self-Servicing Accounts (SSAs), and for a fee to the public by purchasing AppleCare Technician Training. A list of instructor-led Apple Authorized Service Training Centers for Americas and EMEA is available online. Please note that the ACMT hardware exam contains sections on ESD precautions and technician safety that must be passed in order to pass the exam as a whole.
Q. If I pass an Apple certification exam, how long do I stay certified?
A. For service technicians who attain an ACMT certification, your initial service certification is good for one year. To stay certified, you must take the required recertification exam(s) before the certification expiration date. To track your certifications and expiration dates, you will use the Apple Certification website.
Recertifying requires passing a Macintosh service recertification exam, which is open book and ONLY available online. You may also need to pass a qualifying Mac OS exam. Refer to the Apple Certification website to see exactly which exams you must take to recertify. Click the "Exam Sign Up" tab to register for and take one of the online recertification exams.
For details about the Apple Service Certification program, service technicians should refer to the Getting Certified document on the GSX Training & Certification web page.
Q. Will I receive a certificate?
A. Once you pass all exams that fulfill ACMT recertification requirements, you will receive an email inviting you to order your ACMT certificate within three weeks of passing the exam. This email will allow you to use AppleCare Service Training's print-on-demand system to order paper certificates for any certifications you have been granted. Note that passing an exam guarantees a certificate only if that exam is the last requirement needed to attain an Apple certification.
If you pass an exam but do not receive your invitation email within 30 days of fulfilling requirements for the certification, you should contact Apple at firstname.lastname@example.org. Please provide the following information:
- Your name and mailing address
- Your Apple Tech ID
- Your Prometric ID
- Exam name and ID (e.g. Mac OS X v10.6 Troubleshooting exam, 9L0-062)
- Date you passed the exam
- A scanned or PDF copy of your score report
Q. I'm a service technician and want to redeem my Promotion Code. How do I do this?
A. You redeem your Promotion Code when registering for the exam. If you are registering at a Prometric test site or contact center, the Prometric customer service representative will prompt you for the Promotion Code; simply convey the code to the CSR. If you are registering online, just follow the online directions; the payment section of the online registration program will ask if you have a Promotion Code.
Q. Do I need to pre-register, or can I just go to a testing center and take an exam?
A. You may register and take an exam on the same day only at those Authorized Prometric Testing Centers that offer this service.
Q. I am interested in becoming an Apple Authorized Service Provider. How do I sign up?
A. Please refer to the Apple Channel Programs website for basic information on becoming an Apple Service Provider and Apple Service Programs for a complete list of requirements. Acceptance into Apple's service program is at Apple's sole discretion. Questions regarding Apple Service Provider Programs can be sent to email@example.com. Responses are provided in 3-5 business days.
Q. Because my business (school) has a large installed base of Apple product, I believe a self-service program would offer the solution I need. How do I sign up for self-servicing?
A. Apple's Self-Servicing program allows authorized accounts to perform service on their own products and to repair products at their site. For business or education accounts interested in becoming authorized to repair product that they own, visit Apple Self-Servicing Account Program or contact your Apple Sales representative.
Q. What method of payment is required for the exams?
A. Payment for certification exams may be made by Visa, MasterCard, or American Express at time of registration.
For More Information about Apple Service Certification and Service Training
Visit these Apple websites: