About incompatible software (Mac OS X v10.6, OS X Lion, OS X Mountain Lion)

Summary

Learn how incompatible software is handled by OS X.

Mac OS X v10.6 Snow Leopard, OS X Lion v10.7, and OS X Mountain Lion are designed to protect your Mac from certain incompatible software that can quit unexpectedly or cause other issues.

When you install the operating system or when you migrate from another Mac, known-incompatible software is moved to a folder named "Incompatible Software".

OS X also prevents known-incompatible software from opening. If you see a message indicating that you can't use the version of the application, contact the software's vendor or visit their website for a later, compatible version.


Software restricted during installation and migration

During installation, Mac OS X moves known-incompatible software to a folder named "Incompatible Software" at the root level of the hard drive. If you see this folder on your Mac, see what applications are in it, then check with the application's developer for available updates.

To obtain a new version of an Apple application, open Mac App Store or visit the Apple Store website.

 
Software restricted from opening

After installation, if you try to open ("launch") software known to quit unexpectedly, Mac OS X will prevent the application from opening, and you will receive a dialog notifying you of the incompatibility. If you see such a dialog on your Mac, then check with the software vendor to see if any updates are available. To obtain a new version of an Apple application, open Mac App Store or visit the Apple Store website.

Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
Not helpful Somewhat helpful Helpful Very helpful Solved my problem
Ask other users about this article
in Apple Support Communities
See all questions on this article See all questions I have asked