MobileMe: Important steps for MobileMe sync issue resolved on July 28, 2008
Summary
Apple identified and resolved an issue with MobileMe Sync on iPhone and iPod touch. Although no action is required for most members, some may need to reset their data from MobileMe to sync normally again. To do so, follow the steps outlined in this article.
Products Affected
iPhone, iPod touch, MobileMe Sync
Your data should appear again on your iPhone or iPod touch Calendar and Contacts applications. If it doesn't:
- Restart your iPhone or iPod touch: Hold the power button until "slide to power off" appears. Slide to power off your device. After it is off, press the power button to turn it back on.
- Tap Settings, select Mail, Contacts, Calendars, and then select your MobileMe account.
- Turn off syncing for the affected data by moving the slider to "OFF" for Calendars and Contacts. Touch the Stop Syncing button that will appear and wait for confirmation that the syncing has been turned off.
- Move the sliders back to On, and wait for confirmation that syncing has been turned on again. Press Home and then check to see that your data has been restored for Contacts and Calendars. Note: It may take up to 15 minutes for your information to sync with your device.
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