Information about my Mac
This article helps you keep serial numbers, configuration information, passwords and other information about your Mac organized and accessible.
Whether your Mac asks you for certain information or you're seeking help from an Apple Advisor, Genius, or an Apple Authorized Service Provider (AASP), there may come a time when you need to have easy access to your serial number, hardware configuration, passwords, and so forth. Print (or copy/paste) and fill out the "cheat sheet" in this article, then store it in a safe and secure place to avoid others from finding out your important passwords. Remember to update it should you ever change a password.
The answers to some of these questions can be found in System Profiler. To quickly access it, choose About This Mac from the Apple () menu, then click "More Info...".
|My Mac hardware|
|What kind of Mac do I have?||_________________________________||For example, an iMac, a MacBook Pro, and so forth|
|How much memory is installed in my Mac?||_______ GB of RAM||For example, 4 GB of RAM|
|What kind of processor(s) does my Mac have?||_________________________________||Find this in the About This Mac window or System Profiler|
|How large is my Mac's hard drive?||_______ GB||For example, 250 GB large|
|My Mac's serial number is:||_________________________________||Find it on your Mac, in System Profiler, in the About This Mac window, on your Mac's shipping box, or on your sales receipt|
|When was my Mac purchased?||_________________________________|
|What is my AppleCare Protection Plan information?||Agreement #:||Fill this in if you have extended coverage with an AppleCare Protection Plan|
|My Mac OS X software and my Apple ID
|What version of OS X do I have installed currently?||_________||Such as OS X Mountain Lion v10.8.1 or Lion v10.7.4; you can find this in the About This Mac window.|
|What version of OS X came with my computer?||_________||If you're not sure, see this article|
|In OS X, my account name is:||_________________________________||If you don't know, choose System Preferences from the Apple menu, then choose Accounts from the View menu|
|My OS X account password is:||_________________________________|
|If my account is not an admin account, which account is an admin and what is its password?||name: ________________________
|Fill this in only if you aren't using an administrator account; usually you will be the admin if you're the owner of the computer|
|Does this user account have FileVault enabled?||___ Yes ___ No||If you don't know, check Security preferences in System Preferences|
|My master password for this computer (if set) is:||_________________________________||To see if a master password has been set, check Security preferences in System Preferences|
|My Apple ID is:||_________________________________||An Apple ID gives you easy access to Apple services, such as the App Store, FaceTime, and iCloud. To learn more, see this webpage|
|My Apple ID password is:||_________________________________|
|Do I use Time Machine to back up my computer?||___ Yes ___ No||See this article for more information about Time Machine|
|My Internet connection (optional)
|Who is my Internet Service Provider (ISP)?||_________________________________||Such as Comcast, NetZero, RoadRunner, AOL, EarthLink, Cox, and so forth|
|What is my ISP's support phone number?||_________________________________|
|What is my ISP's support website?||www. _________________________________|
|If I have an account with my ISP (to connect to the Internet), what is the user name and password:||name: ________________________
|What kind of equipment do I use to connect to the Internet via my ISP?||For example, do you use a third-party modem/router provided by your ISP? Do you use an Apple AirPort base station? Do you connect wirelessly, via Ethernet, or both?|
|If I usually connect wirelessly to a password-protected access point, what is the access point's name and password?||wireless network name: ________________________
|OS X can remember this information for your convenience, but you may wish to have it written down here as well|
|Does my phone work through my Internet connection (VoIP)?||___ Yes ___ No||If your phone works through your Internet connection (even if your ISP is not your phone service provider), you may need to use a different phone to contact your ISP's support for Internet connection issues|
|What other computers or devices use the same Internet connection, if any?||For example: Other Macs, iPhones, iPads, Apple TV, gaming systems, or DVRs on your home network|
Tip: See What to ask if you're having issues sending, receiving, or configuring Mail for a detailed sheet where you can write down your email settings.
If you would like a new copy of this sheet, visit http://support.apple.com/kb/HT2471 .