About swapping the SIM card

Certain situations may require you to swap out the SIM card in your iPhone, such as:

  • You are switching to a new carrier
  • If your SIM card is scratched, damaged in some other way, or otherwise not in factory condition
  • To assist with troubleshooting your cellular connection

When changing the SIM card, power off the device before opening the SIM tray. After you have changed the SIM card for your iPhone you may need to reconnect it to iTunes.

iPhone keeps a record of previously inserted SIM cards, but if the carrier name of your SIM does not show up in the status bar after you changed the SIM you will need to reconnect iPhone through Wi-Fi or USB to iTunes.

If iPhone does not work with the SIM card after connecting to iTunes, you might need to restore your iPhone.

Consult the iPhone User's Guide for more information on iTunes and iPhone.

Additional Information

If you swap a SIM card, your visual voicemail messages may no longer be available on the iPhone.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Aug 12, 2013
  • Last Modified: Aug 12, 2013
  • Article: HT2309
  • Views:


Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked