iPhone and iPod touch: Adding a new email account can take time to verify, depending on the ISP's security settings

  • Last Modified: July 10, 2008
  • Article: HT2155
  • Old Article: 306872

Summary

When setting up an email account, the iPhone or iPod touch may display "Verifying account information" after entering your email settings and tapping the "Save" button.

Products Affected

iPhone, iPod touch, iPhone 3G

This is expected and can occur when the account's ISP does not use SSL support for their mail settings. Please wait a few minutes until the process is finished on the iPhone or iPod touch and do not interrupt the verification process.

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