Identifying legitimate emails from the iTunes Store
Summary
The iTunes Store will never ask you to provide personal information, or sensitive account information (such as passwords or credit card numbers), via email.
On occasion, the iTunes Store will need to request certain account-specific information from you, in order to assist you in a support request. This may include a request for you to verify your billing address, name a song that you have purchased in the past, provide a web order number from your purchase history, or to provide your iTunes Store account name and email address.
Products Affected
iTunes, Portable Computers, Desktop Computers
What the iTunes Store will never ask you to provide via email:
- Social Security Number
- Mother's maiden name
- Full credit card number
- Credit card CCV code
"Phishers" create elaborate websites that look similar to iTunes, but their sole purpose is to collect your account information. Often, a fake email will ask you to click on a link and visit one of these phishing websites to "update your account information."
In general, all account-related activities will take place in the iTunes application directly, not through a web browser. If you are asked to update your account information, make sure that you do so only in iTunes or on a legitimate page on Apple.com, such as the online Apple Store.
If you have received a suspicious email, please notify iTunes Customer Support by visiting our website: www.apple.com/support/itunes/store.