iPhoto: Difficulty submitting a book, card, or calendar order

If you use iPhoto to create books, cards, or calendars you sometimes may be unable to submit your order. You can resolve this issue depending on how long you have been unable to submit your order.

I have been unable to place my order for less than 24 hours.

Quit and then restart iPhoto. If the issue persists, it is possible ordering is temporarily unavailable. 

I have been unable to place my order for more than 24 hours.

  • Be sure you are using the latest version of iPhoto. Choose Software Update from the Apple () menu. (Note: If you live in Australia, Hong Kong, New Zealand, or Singapore, you need to have iPhoto 7.1.2 or later to place orders.)
  • Verify that you have a Primary address and a default shipping address selected via Apple ID. The primary address will be the same as your billing address. You will also want to check your shipping address to ensure that it:
    • is not blank, or
    • does not have extra spaces or any erroneous characters.

I have never been able to place an order using iPhoto.

  • Make sure your computer meets the system requirements for iLife.
  • Verify that you have a Primary address and a default shipping address selected via Apple ID. The primary address will be the same as your billing address. You will also want to check your shipping address to ensure it:
    • is not blank, or
    • does not have extra spaces or any erroneous characters.
  • Remove the iPhoto plist.
    1. Quit iPhoto.
    2. Open the Finder and choose Go > Go to Folder
    3. Type in ~/Library/Preferences and then click the Go button.
    4. Locate the file called "com.apple.iPhoto.plist" and drag it to the desktop. This will reset the iPhoto preferences to the default settings.
      Important: This will reset your preferences in iPhoto. If your iPhoto library is located on a separate partition or hard disk, you will need to point iPhoto to the library location when you reopen iPhoto; to direct iPhoto to your library, hold down the Option key when opening iPhoto.
    5. Reopen iPhoto.
  • You may also need to temporarily turn off any firewall or disable your proxy settings. iPhoto uses ports 80 and 443 for book, card, calendar and print orders.

If the instructions above did not solve your issue, you need to make sure you can preview your book, card, or calendar. Please follow these steps to preview your book, card, or calendar. If everything looks as expected, continue with the steps below. If not, please contact Apple Technical Support.

If you are using iPhoto '08 or iPhoto '09 and are unable to submit your order after following the steps above, please follow these steps to reset your Keychain:

  1. Quit iPhoto.
  2. From the Finder menu bar, choose Go > Utilities to access your Utilities folder (or press Shift-Command-U).
  3. In your Utilities folder, open Keychain Access. 
  4. Find the "NetServices" entry in your Keychain Access window. 
  5. Select the "NetServices" entry and press the delete key. 
  6. Reopen iPhoto and attempt to place your order again. 
  7. You should be prompted to enter your account information if you deleted the Keychain entry successfully. 
  8. After entering your account information, you should be able to complete your order. 

If you are unsuccessful with submitting your order, please contact Apple Technical Support.

Last Modified: Oct 6, 2014
Helpful?
Yes
No
  • Last Modified: Oct 6, 2014
  • Article: HT201170
  • Views:

    150

Additional Product Support Information

Start a Discussion
in Apple Support Communities
See all questions on this article See all questions I have asked