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Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store

You can use your email receipt to report a problem. If you use Family Sharing and you have an problem with a shared item, ask the family member that bought the item to report the problem using the steps below.

To report a problem with an item you bought, follow these steps:

  1. Find the email receipt for your purchase.
  2. Click Report a Problem under the item you're having a problem with.
  3. Enter the Apple ID and password you used to purchase the item, then click Report a Problem.
  4. Click Report a Problem next to the item you are having a problem with.
  5. Select your problem from the Choose Problem menu.
  6. Follow the onscreen instructions. You might be asked to describe the problem in a text field.
  7. Click Submit and we'll review your problem.

Find out what to do if an app you installed unexpectedly quits, stops responding, or won’t open.

Last Modified: Sep 18, 2014
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  • Last Modified: Sep 18, 2014
  • Article: HT1933
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