How to report an issue with Your iTunes Store purchase

To report an issue with a purchase, follow these steps:

1. Open iTunes. If you are already signed in, skip to step 4.
2. Choose Store > Sign in.
3. Enter your account name and password, then click the Sign In button.
4. Choose Store > View My Account:

   
    

5. Click the Purchase History button: 

   
    

6. Click the Report a Problem button at the bottom of your purchase history: 

   
    

7. Click the arrow next to the purchase with which you want to report an issue. 

   
    

8. Click the Report a Problem link next to the item with which you wish to report an issue.

   
   
   Note: You cannot use Report a Problem for free content or In-App Purchases. For issues with free apps or In-App Purchases, you will need to contact the developer. The developer's contact information can be found on the application's information page from the App Store. To report a problem with a free song, contact iTunes Store Support.
    

    

9. Click the Problem menu: 

   
    

10. Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
11. Write comments about the issue (optional).
12. Click the Submit button: 

    
     

The iTunes Store's Customer Support team will contact you as soon as possible, typically within 24 hours.