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Issues installing iTunes or QuickTime for Windows

If you're having issues installing iTunes or QuickTime for Windows, try these troubleshooting steps. If one step doesn't resolve your issue, proceed to the next.

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General installation troubleshooting

  1. Empty your Temp folder and restart your computer.
  2. Windows XP

    1. Choose Start > My Computer (or double-click My Computer on the Desktop).
    2. In My Computer or Computer, open the C: drive.
    3. Open Documents and Settings.
    4. Open the folder titled with your user name.
    5. Open the Local Settings folder.
      Note:
      If you don't see the Local Settings folder, you may need to set Windows to show hidden files and folders.
      1. Choose Tools > Folder Options.
      2. Click the View tab.
      3. Select "Show hidden files and folders" and click OK.
    6. Right-click the Temp folder and choose Delete.
    7. In the confirmation dialog that appears, click Yes.
    8. If you can't delete the Temp folder, close all programs (especially those in the Notification area (System Tray) of the Windows Taskbar) and repeat steps 6 and 7.
      Note: If you still can't delete the Temp folder, open the Temp folder and delete as many of the items inside this folder as you can.
    9. Restart your computer.

    Windows Vista, Windows 7, and Windows 8

    1. Windows Vista and Windows 7: Choose Start > Computer.
      Windows 8:
      Click File Explorer.
    2. In Computer, open the C: drive.
    3. Open the Users folder.
    4. Open the folder with your user name.
    5. Open your AppData folder.
      Note:
      If you don't see your AppData folder, you may need to set Windows to show hidden files and folders.
      Windows Vista and Windows 7:
      1. Choose Organize > Folder and Search Options.
      2. Click the View tab.
      3. Select "Show hidden files and folders." (In Windows 7 this option is "Show hidden files, folders, and drives.")
      4. Click OK.

      Windows 8: Choose View > Hidden Items.

    6. Double-click your Local folder to open it.
    7. Right-click your Temp folder and choose Delete.
    8. In the dialog that appears, click Yes.
    9. If you can't delete your Temp folder, close all programs (especially those in the Notification area (System Tray) of the Windows Taskbar) and repeat steps 7 and 8.
      Note: If you still can't delete the Temp folder, open the Temp folder and delete as many of the items in the folder as you can.
    10. Restart your computer.
  3. Completely remove iTunes and its related components.
  4. Notes

    • Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music folder by default and won't be deleted by removing iTunes.
    • You may need to remove and reinstall iTunes several times while following these steps. It's important to remove iTunes and its components again after you empty the Temp folder.
  5. Install the latest version of iTunes.
  6. After you empty your Temp folder and remove iTunes and its related components, you can install the latest version of iTunes.

Additional troubleshooting

After performing each of the steps below, you'll need to remove iTunes and its related components and install iTunes again to determine whether the issue was resolved.

  1. Make sure you have an administrator account.
  2. To install iTunes or QuickTime, you need to log in as an administrator on the computer. If you're not sure you have an administrator account, you may find this Microsoft article helpful: Windows 7: How do I log on as an administrator? You can refer to the Help documentation from Microsoft, contact your IT department, or visit support.microsoft.com for more information.

  3. Make sure your folder names don't contain unusual characters.
  4. If the iTunes installer (iTunesSetup) isn't responding, the folder where the installer is stored may contain unusual characters. You should rename the folder or move the iTunes installer to another location, such as the Desktop, before launching it.

  5. Get the latest Windows updates.
  6. Install the latest Microsoft Windows updates. To get the latest updates, go to the Microsoft Windows Update page. iTunes for Windows requires Windows XP, Windows Vista, Windows 7, or Windows 8 with the latest Service Pack installed.

  7. Disable conflicting software.
  8. In Windows, some background processes can cause issues for other programs and processes. These conflicts can prevent applications, such as iTunes, from installing. You can disable conflicting processes by starting your computer to a selective startup using MSConfig: 

    Some security software made by other companies can't be disabled using Selective Startup (MSConfig). If you have security software installed and you're having issues installing iTunes or QuickTime for Windows, you may need to disable or uninstall security software while troubleshooting installation issues.

 

Additional Information

If you need to install QuickTime or if iTunes installs but the QuickTime installation didn't complete, try downloading and installing the standalone version of QuickTime. Be sure you download the version that doesn't include iTunes.

If the steps outlined in this article don't help, you may be able to find a solution to your issue by searching the Microsoft support website.

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Last Modified: Nov 13, 2013
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  • Last Modified: Nov 13, 2013
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