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Removing and Reinstalling iTunes and other software components for Windows XP

Learn how to completely uninstall iTunes and its related software components from your Windows XP PC.

For Windows Vista or later, follow these steps.

Overview

You may need to remove iTunes and its related software components from your computer before reinstalling iTunes. For most technical issues, reinstalling iTunes is an unnecessary step. If you're directed to reinstall iTunes by AppleCare, an article, or an alert dialog, you can do so by following these steps.

Notes:

  • iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and shouldn't be deleted when you remove iTunes. While you probably won't lose any content in your iTunes Library when following these steps, it's always a good idea to back up your iTunes library.
  • These steps may take a significant amount of time to complete, depending on your system.

Steps

  1. Remove iTunes and its related components from the Control Panel

    Use the Control Panel to uninstall iTunes and related software components in the following order and restart your computer:

    1. iTunes
    2. Apple Software Update
    3. Apple Mobile Device Support
    4. Bonjour
    5. Apple Application Support

    Important: Uninstalling these components in a different order or only uninstalling some of these components may have unintended effects.

    To remove these components, follow these steps:

    1. Quit the following programs if they're running:
      • iTunes

      • Apple Software Update
    2. Choose Start > Control Panel.
    3. In Control Panel, open "Add or Remove Programs."
    4. Select iTunes from the list of currently installed programs and click Remove.
    5. When asked if you would like to remove iTunes, select Yes.
    6. After the uninstallation is complete, don't restart your computer if you're prompted.
    7. If other program entries were listed for iTunes in Add or Remove Programs, remove those as well by repeating steps 4-6.
    8. Remove all instances of these applications by repeating steps 4-6:
      1. iPod Updater
      2. Apple Software Update
      3. Apple Mobile Device Support
      4. Bonjour
      5. Apple Application Support
    9. Restart your computer.
  2. Make sure that iTunes and its related components are completely uninstalled

    Removing iTunes and its related components from the Control Panel should remove all its supporting files. After following the previous steps, you should confirm that the following files and folders have been removed. If any are left behind, remove them now:

    • C:\Program Files\Bonjour\
    • C:\Program Files\Common Files\Apple\Mobile Device Support
    • C:\Program Files\Common Files\Apple\Apple Application Support
    • C:\Program Files\Common Files\Apple\CoreFP
    • C:\Program Files\iTunes\
    • C:\Program Files\iPod\
      Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program" when you try to delete this folder.

    If you aren't sure how to remove these files, you can follow these steps:

    1. Choose Start > My Computer.
    2. Open Local Disk (C:) in Computer (or the hard disk your programs are installed on).
    3. Open the Program Files folder.
    4. Right-click the Bonjour folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    5. Right-click the iPod folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
      Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
    6. Right-click the iTunes folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    7. Open the Common Files folder.
    8. Open the Apple folder.
    9. Right-click the Mobile Device Support folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm.
    10. Right-click the Apple Application Support folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm.
    11. Right-click the Apple CoreFP folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm.
    12. From the Start menu, select My Computer.
    13. Open Local Disk (C:) located in Computer, or whichever hard disk your operating system is installed on.
    14. Open the Windows folder.
    15. Open the System32 folder.
    16. Right-click the Recycle Bin and select Empty Recycle Bin.
  3. Reinstall iTunes and its related components

    After you make sure that iTunes is completely uninstalled, restart your computer and install the latest version of iTunes.

    If the issue you're troubleshooting isn't resolved after following these steps, it isn't necessary to remove and reinstall iTunes multiple times. Instead, you may find helpful information at the iTunes Support page, such as troubleshooting steps related to specific alert messages.

    iPodService.exe Alert

    Follow these steps if the message "Cannot delete iPodService.exe: It is being used by another person or program" appears when you try to delete the iPod folder.

    1. Make sure that iTunes and the iPod Updater utility aren't open.
    2. Press and hold Control-Alt-Delete.
    3. Select Start Task Manager.
    4. Click the Processes tab.
    5. Locate iPodService.exe in the list.
    6. Click iPodService.exe and choose End Process.
    7. Quit the Task Manager.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Aug 6, 2014
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  • Last Modified: Aug 6, 2014
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