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Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

Learn how to completely uninstall iTunes and other essential software components from Windows Vista, Windows 7, or Windows 8.

For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP.

Overview

In some rare instances, it may be necessary to remove all traces of iTunes and related software components from your computer before reinstalling iTunes. For most technical issues, reinstalling iTunes is an unnecessary and overused troubleshooting step. If you're directed to reinstall iTunes by AppleCare, an article, or an alert dialog, you can do so by following the steps in this article.

Notes:

  • iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and aren't deleted by removing iTunes. While it's highly unlikely that you'll lose any contents of your iTunes Library when following these steps, it's always a good idea to ensure that your iTunes library is backed up. If you're unsure how to backup, follow these steps
  • These steps may take a significant amount of time to complete, depending on your system.

Learn more

iPodService.exe Alert

Follow these steps if the message "Cannot delete iPodService.exe: It is being used by another person or program" appears when you try to delete the iPod folder.

  1. Remove iTunes and related components from the Control Panel

    Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:

    1. iTunes
    2. Apple Software Update
    3. Apple Mobile Device Support
    4. Bonjour
    5. Apple Application Support (iTunes 9 or later)

    Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.

    You can refer to these steps on removing these components:

    1. Quit the following programs if they are running:
      • iTunes
      • Apple Software Update
    2. For Windows 8: Click File Explorer > Settings > Control Panel.
      For Windows Vista or Windows 7: From the Start menu, click Control Panel.
    3. In Control Panel, click the "Uninstall a program" link as shown below. The Programs and Features Control Panel opens.

      Alternately, if you don't see the "Uninstall a program" link, click Programs and Features.
    4. Select iTunes from the list of currently installed programs.
    5. Click Uninstall.
    6. When asked if you would like to remove iTunes, click Yes.
    7. After the uninstallation is complete, don't restart your computer if you're prompted.
    8. If you see other iTunes entries in the list, remove them by repeating steps 4-6.
    9. Remove any iPod Updater applications that are listed the same way you removed iTunes.
    10. Remove all instances of Apple Software Update the same way you removed iTunes.
    11. Remove all instances of Apple Mobile Device Support the same way you removed iTunes.
    12. Remove all instances of Bonjour the same way you removed iTunes.
    13. Remove all instances of Apple Application Support the same way you removed iTunes.
    14. Restart your computer.
  2. Verify iTunes and related components are completely uninstalled

    In most cases, removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. In some rare cases, files may be left behind. After following the previous steps, you should confirm that the following files and folders have been removed. If any are left behind, remove them now:

    • C:\Program Files\Bonjour
    • C:\Program Files\Common Files\Apple\Mobile Device Support
    • C:\Program Files\Common Files\Apple\Apple Application Support
    • C:\Program Files\Common Files\Apple\CoreFP
    • C:\Program Files\iTunes\
    • C:\Program Files\iPod\
      Note: Follow the additional steps at the end of this article if you get the alert "Cannot delete iPodService.exe: It is being used by another person or program."

    If you have a 64-bit version of Windows, you'll need to confirm that the following folders have been removed:

    • C:\Program Files (x86)\Bonjour
    • C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
    • C:\Program Files (x86)\Common Files\Apple\Apple Application Support
    • C:\Program Files (x86)\Common Files\Apple\CoreFP
    • C:\Program Files (x86)\iTunes\
    • C:\Program Files (x86)\iPod\    
      Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program."

    If you aren't sure how to remove these files, you can follow these detailed steps:

    1. For Windows Vista or Windows 7: From the Start menu, select Computer.
      For Windows 8: Click File Explorer.
    2. Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.
    3. Open the Program Files folder.
    4. Right-click the Bonjour folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    5. Right-click the iPod folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion. Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
    6. Right-click the iTunes folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    7. Open the Common Files folder.
    8. Open the Apple folder.
    9. Right-click the Mobile Device Support folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    10. Right-click the Apple Application Support folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    11. Right-click the CoreFP folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
      Note: If you have a 64-bit version of the Windows OS, continue with step #12. Otherwise, skip to step #23.
    12. For Windows Vista or Windows 7: From the Start menu, select Computer.
      For Windows 8: Click File Explorer.
    13. Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.
    14. Open the Program Files (x86) folder.
    15. Right-click the Bonjour folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    16. Right-click the iPod folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
      Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It's being used by another person or program" when trying to delete this folder.
    17. Right-click the iTunes folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    18. Open the Common Files folder.
    19. Open the Apple folder.
    20. Right-click the Mobile Device Support folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    21. Right-click the Apple Application Support folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    22. Right-click the CoreFP folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
    23. From the Start menu, select Computer.
    24. Open Local Disk (C:) in Computer, or whichever hard disk your operating system is installed on.
    25. Right-click the Recycle Bin and select Empty Recycle Bin.
  3. Reinstall iTunes and related components

    After verifying that iTunes is completely uninstalled, restart your computer and download and install the latest version of iTunes.

    If the issue you're troubleshooting isn't resolved after following these steps, it isn't necessary to remove and reinstall iTunes multiple times. Instead, you may find helpful information on the iTunes Support page, such as troubleshooting steps related to specific alert messages.

    1. Make sure that iTunes and the iPod Updater utility aren't open.
    2. Press and hold Control-Alt-Delete.
    3. Select Start Task Manager.
    4. Click the Processes tab.
    5. Locate the iPodService.exe in the list.
    6. Click iPodService.exe and choose End Process.
    7. Quit the Task Manager.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Aug 25, 2014
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  • Last Modified: Aug 25, 2014
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