iTunes Store: Complete My Album Frequently Asked Questions (FAQ)

What is Complete My Album?

If you have purchased one or more songs from an eligible album, you can now complete the album without having to pay the full album price, and instead of receiving the album in its entirety, you will receive only the songs you had not previously purchased. For example, if you purchased one song from an eligible album priced at $9.99 USD, you can get the remaining songs for $9.00 USD—instead of paying $9.99 USD for the album and buying the single again. You can complete albums this way even if you were given the initial song as a gift.

If you purchase a song from an eligible album on the iTunes Store, an offer to complete that album will appear on the Complete My Album page, which you can access under Quick Links on the iTunes Store homepage.

How long do I have to take advantage of Complete My Album?

When you buy individual songs from any qualifying album, you will have 180 days (about six months) after purchasing the first of those songs to complete the album without having to pay the full album price (in some cases you may have more time).

How is my Complete My Album price calculated?

Your Complete My Album price is based on the content you previously acquired from iTunes. If you purchased your songs, we adjust the current album price by the retail price you paid for those song(s). If you acquired your content through select, eligible song code promotions, we adjust the current album price by the full retail price of the song(s).

Note: if you previously acquired a certain number of single tracks from the same album that the Complete My Album price would be less than the current price of $0.99 USD for a single song (a single video for a video album), you will not be able to purchase the remaining tracks using Complete My Album.

Are there any items that are not eligible for Complete My Album?

You will not be able to complete your album using songs acquired through Single Of The Week or Discovery Download promotions. Additionally, content acquired through select song code promotions or select bonus material may be excluded. In some cases, Apple may not have the rights to provide Complete My Album for particular albums, songs, or videos.

What if I purchased a song and now want to Complete My Album, but I can no longer find it on the iTunes Store?

If an album is no longer available on the iTunes Store, you will not be able to complete your album.

I don't see an album on my Complete My Album page.

If you don't see an album on the Complete My Album page:

• The album itself may no longer be available for sale on iTunes.
  or
• You acquired the content with song code promotions which do not qualify for Complete My Album credits.
  or
• Apple may not have the rights to offer Complete My Album for that album.
  or
• You first downloaded a song off of the album more than 180 days ago.

What if I previously purchased a song but I accidentally deleted it? Can I download it again for free with Complete My Album?

If you acquired a song and deleted it, you will be able to Complete Your Album even if it is not in your iTunes Library. However, at the time of Complete My Album, the original song you purchased will not be downloaded.

Can I choose between clean and explicit versions of albums?

If you purchased your song from the clean version of an album, you will only be able to complete your album on the clean version. The same applies for explicit versions. The only exception is if you purchased an unmarked (clean) Pre-Release Single, and both clean and explicit album versions are later released, you will have a choice to complete either one of the albums (but not both).

Are music videos eligible as part of Complete My Album?

Yes. Purchased music videos may be applied toward Complete My Album on eligible music albums and music video albums.

If an AAC Protected album that contains a music video is eligible for upgrade to iTunes Plus, the audio tracks will be upgraded to iTunes Plus, but if the music video is not available in iTunes Plus, the music video will be omitted from the iTunes Plus album, as well as the Complete My Album offer. In other words, the AAC Protected album with music video may be upgraded to an iTunes Plus album without music video.

Is Complete My Album available for TV show seasons?

No.

Do Apple compilations, iMixes, iTunes Essentials, Celebrity playlists count towards Complete My Album?

If you purchased a song from an Essentials, Celebrity, or iMix playlist, you will only be able to apply your purchase to complete the song's original album in the iTunes Store. Essentials, Celebrity, and iMix playlists are not eligible to be completed using Complete My Album.

Are EPs eligible for Complete My Album?

Yes.

Are Soundtracks eligible for Complete My Album?

Soundtracks are eligible only if all songs within a soundtrack are individually for sale.

Are purchased Works (Example: Beethoven: The Complete Symphonies) applicable towards Complete My Album?

No.

Is bonus material included as part of my Complete My Album download?

Complete My Album will include whatever content is included on the eligible album on the iTunes Store at that time. For example, bonus materials only available at pre-order fulfillment will not be included in the Complete My Album purchase.

How does a Complete My Album offer with iTunes Plus songs work?

If the songs you own are AAC Protected or a mix of both AAC Protected and iTunes Plus, the Complete My Album offer will deliver the remaining songs in iTunes Plus if iTunes Plus content is available.