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Archived - Nike + iPod: Sensor not recognized by receiver, iPod touch (2nd generation), or iPhone 3GS

If you see the Nike+iPod menu or application on your iPod nano, iPod touch (2nd generation), or iPhone 3GS, but are not able to link to your sensor, try troubleshooting with the following steps:

This article has been archived and is no longer updated by Apple.

On your iPod nano

  1. Make sure you have the latest version of iPod nano software and iTunes installed.
  2. If the receiver is connected to your iPod nano, disconnect it.
  3. Visually inspect the iPod nano dock connector and the Nike + iPod Receiver for foreign debris/matter.
  4. Go to the Main menu on the iPod nano.
  5. Connect the Nike + iPod Receiver to the iPod nano.
    • If the Nike+iPod menu item does not appear, see "Nike + iPod: Receiver not recognized by iPod nano" for more information.
    • If the Nike+iPod menu item appears in the Main menu, choose Nike+iPod > History to see if the battery is reported as low.
    • If the batter is not low, make sure the sensor is not in sleep mode. Remove the sensor from the shoe and use a pen or stylus to press the Sleep/Wake button once to wake the sensor (press for one second or less — pressing for longer will force the sensor into sleep mode).
  6. Place the sensor back in the shoe and walk around to activate the sensor so the receiver can detect it.

If the issue persists and you have access to another sensor, link the new sensor to your receiver. If you can link the new sensor to the receiver, take in your first sensor for service.

On your iPod touch (2nd generation) or iPhone 3GS

Note: The iPod touch (2nd generation) and iPhone 3GS have an internal Nike + iPod receiver. You do not need to attach an external receiver to it.

  1. Make sure you have the latest version of iPod touch (2nd generation) or iPhone 3GS software and iTunes installed.
  2. Make sure the sensor is not in sleep mode by using a pen or stylus to press the Sleep/Wake button on your sensor once to wake it up.
  3. On your home screen, tap Settings.
  4. Scroll down and tap the Nike + iPod option.

  5.  Disable the Nike + iPod feature and then re-enable it by tapping the On/Off button at the top of the page.

  6. Place the sensor back in the shoe and walk around to activate the sensor as you attempt to relink it to your iPod touch or iPhone 3GS.

If the issue persists and you have access to another sensor, link the new sensor to your iPod touch or iPhone 3GS. If you can link the new sensor to your iPod touch or iPhone, take in your first sensor for service.

Additional Information

For more information on Nike + iPod Sport Kit, see the Nike + iPod User’s Guide.

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Dec 6, 2013
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  • Last Modified: Dec 6, 2013
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