iTunes for Windows: CD/DVD Diagnostics

To run CD Diagnostics:

1. Install the latest version of iTunes.
2. Open iTunes and choose Help > Run Diagnostics.
3. Make sure CD/DVD Tests is selected and click Next.

The resulting information (sample shown below) can help you troubleshoot CD and DVD issues on a Windows PC.

When the CD Diagnostics results are displayed, a status light appears next to each test. A green light next to a particular test indicates that no issue was found. When iTunes detects an issue with a test, a red or yellow light is displayed and a Help button appears below the test name. The Help button will display troubleshooting information on the Apple support site that may resolve the issue.

In addition to the status lights and support content, iTunes can display a detailed report of the software configuration for iTunes and related software by clicking Next. This information can be useful in determining the source of the difficulty. This report can be copied or saved as a text file and shared with others who might be assisting you in resolving this issue.

Section One

This section contains version information about Windows and iTunes and also lists all of the software that interfaces with your CD or DVD drive (including the UpperFilters and LowerFilters entries in your registry). These entries are created by the installation of CD burning software. GEARAspiWDM is the entry created when you install iTunes. Section A also contains your video driver.

Section Two

This section contains detailed information about what drives you have installed in or connected to your computer. It may also contain recommendations about what you may need to to resolve issues using CDs in iTunes.

Section Three

This contains information about the audio CDs in each of your CD or DVD recorders and what burning speeds your drives support.