Apple TV: How to run diagnostics

1. Hold down the Menu and Menu down/scroll (-) buttons on the remote for approximately 3 to 5 seconds, until the LED on Apple TV flashes yellow.
2. After Apple TV restarts, a screen appears asking you to pick a language. Select the language you wish to use.
3. The Apple TV Recovery screen appears with 3 selections:
   • Restart
   • Run Diagnostics
   • Factory Restore
   If the Apple TV intro movie plays instead, repeat the first step.
4. Select Run Diagnostics. The screen displays "Running diagnostics" and a spinning disc cursor appears. These tests can take several minutes to complete. If you receive an error message, take your Apple TV to the nearest Apple Service Provider to have your unit evaluated.
5. Upon successful completion of the diagnostics, the screen displays "Your Apple TV is working correctly." Select Done to return to the Apple TV Recovery screen and then select Restart to return your Apple TV to normal operation.
6. If the Apple TV Recovery screen reappears, unplug the power cable from your Apple TV and plug it back in. Your Apple TV should restart normally.

If you select Factory Restore, do not unplug the power cable from your Apple TV during the restore process. Your Apple TV will automatically restart when the restore process is complete.

Note: Using the Factory Restore will erase the network settings and any video, music, and photos stored on your Apple TV. You will need to set up a network connection and resync with iTunes to restore your content after the Factory Restore has completed.