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iTunes for Windows: iTunes Store connection troubleshooting

If you are able to access the web, but you are unable to access the iTunes Store, see the troubleshooting steps below.

Remove pop-up blockers

Some pop-up or ad-blocking programs may interfere with the ability of iTunes to connect to the iTunes Store. Removing them in many cases will resolve the issue.

Flush DNS Setting in Windows

In some cases, the DNS information you computer uses to connect to the Internet needs to be reset. Follow these instructions to flush your Windows DNS information:

Windows XP

  1. On the Start menu, click Run.
  2. In the Open field type cmd and click OK.
  3. In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
  4. You should see a message that the DNS Resolver Cache has been successfully flushed.

Windows Vista and Windows 7

  1. On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and choose Run as Administrator from the shortcut menu. If Windows needs your permission to continue, click Continue.
  2. In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
  3. You should see a message that the DNS Resolver Cache has been successfully flushed.

Note: If, in the command prompt, you see this message: "The requested operation requires elevation", close the command prompt and repeat steps 1 and 2 above to be sure that Administrator privileges are used to access to Command Prompt.

 

Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified: Sep 9, 2010
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  • Last Modified: Sep 9, 2010
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