iTunes for Windows: iPod and iPhone Diagnostics
Summary
iTunes for Windows includes an iPod/iPhone connectivity test as well as an iPhone/iPod touch sync test. You can use these features to assist you in troubleshooting an issue when trying to use your iPod or iPhone with iTunes. This feature tests iPod and iPhone connectivity on a Windows PC running iTunes. Except for syncing, the diagnostic tests in iTunes do not test the hardware or software on the iPod/iPhone.
Products Affected
iPhone, iTunes 7 for Windows, iPod, iTunes 7.7 for Windows, iTunes 8 for Windows, Windows
Using iPod/iPhone Diagnostics in iTunes
To begin, follow these steps:
- Install the latest version of iTunes.
- Open iTunes and choose Help > Run Diagnostics.
- Select the following tests and click Next.
- iPod/iPhone connectivity tests
- iPhone/iPod touch sync tests
The resulting information (sample shown below) can help you troubleshoot iPod connectivity issues on a Windows PC.
When the results are displayed, a status light appears next to each test. A green light indicates that no issue was found. When iTunes detects an issue with a test, a red or yellow light is displayed and a Help button appears below the test name. The Help button displays troubleshooting information on the Apple support site that may resolve the issue.
In addition to the status lights and support content, iTunes can display a detailed report of the software configuration for iTunes and related software. Click Next to display this information, which can be useful in determining the source of the issue. This report can be copied or saved as a text file and shared with others who might be assisting you in resolving this issue.
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.