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How to reset iPod

Learn how to reset or restart iPod following a freeze.

Do not reset your iPod if…

If your iPod is connected to a computer and displays any of the following messages, you should eject the iPod from within iTunes instead of resetting it:

  • Connected. Eject before disconnecting
  • Sync in Progress. Please wait…
  • Do not disconnect

Tip: Check out this helpful movie, too.

How to reset an iPod nano (7th generation)

Press and hold the Sleep/Wake button and the Home button until the screen goes dark. The Apple logo should appear after a few seconds, then the Home screen should appear.

How to reset an iPod nano (6th generation)

Press and hold the Sleep/Wake button and Volume Down button simultaneously for at least eight seconds or until the Apple logo appears. You may need to repeat this step.

If the above step did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep. Try resetting the iPod while it is connected to power.

How to reset an iPod with a Click Wheel

iPod models with a Click Wheel include:

  • iPod nano (5th generation)
  • iPod nano (4th generation)
  • iPod nano (3rd generation)
  • iPod nano (2nd generation)
  • iPod nano
iPod classic iPod (5th generation)
  • iPod with color display (iPod photo)
  • iPod (Click Wheel)
  • iPod mini
  • iPod mini (2nd generation)
Note: If your iPod is frozen or won't turn on, it may be because iPod is paused or the Hold switch is in the locked position. If so, a lock symbol appears on the screen. Slide the Hold switch to the unlocked position and check the screen.

Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.

If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep. Try resetting the iPod while it is connected to power.

How to reset iPod, iPod (scroll wheel), iPod (touch wheel), and iPod (dock connector)

If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.

If you are still unable to reset your iPod, use only one finger from one hand to press the Center (Select) button, and one finger from the other hand to press the Menu button.

When you reset iPod all your music and files are saved, but some customized settings may be lost. Date and time are preserved (unless the iPod reset itself because it had no power and then was reconnected to power). Other customized settings, such as Bookmarks, On-The-Go Playlists, Shuffle, Backlight timer, and so forth are preserved from the last time the hard drive turned on.

How to reset an iPod shuffle or iPod touch

Learn how to reset an iPod shuffle or an iPod touch.

iPod not responding

If your iPod does not respond to these steps, see these additional troubleshooting steps—for iPod nano (6th generation), see this article.

Learn more

Apple releases new versions of the iPod Software from time to time. These later versions may include new functions or improvements to existing features. Learn about updating iPod's software.

Learn how to return iPod to its original factory settings.

  1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
  2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.
    1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
    2. Press and hold the Play/Pause and Menu buttons simultaneously until the Apple/iPod logo appears, about 6 to 8 seconds. You may need to repeat this step.
Last Modified: Sep 4, 2014
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  • Last Modified: Sep 4, 2014
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