iOS: Wrong passcode results in red disabled screen

Summary

With iPhone, iPad, and iPod touch you can set a security passcode that must be entered when you power your device on or press the wake button. Learn what happens if you enter the wrong passcode.  

Products Affected

iPad, iPhone, iPod touch

For information on configuring and using a passcode, see iOS: Understanding passcodes.

Note that if you enter the wrong passcode you'll see a screen that says "Wrong Passcode, try again."

Wrong Passcode—try again

If you enter the wrong passcode too many times, you'll see a message that says "[Device] is disabled" and to try again later:

iPhone is disabled

If you repeatedly enter the wrong passcode, your iPhone, iPad, or iPod touch will be disabled for longer intervals before you can try again. After too many unsuccessful attempts, you won't be able to try again until you connect it to the computer with which you last synced it.

Note: You can configure your device to erase itself after ten consecutive incorrect password attempts. This setting is off by default. It can be turned on by tapping Settings > General > Passcode Lock.

If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.

If the issue continues after updating and restoring your device, refer to this document.

Additional Information

More information about the passcode is in the User Guide.

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