Verifying iTunes video conversion and iPod or iPhone video syncing using sample QuickTime files

Verifying video conversion in iTunes

iTunes includes the capability to convert some movies into a format that can be played on an iPhone or an iPod that supports video playback. To verify that videos converted using this feature play correctly, follow the steps below:

1. Download this QuickTime sample movie: sample_iTunes.mov (right-click or Control-click the link and save it to your desktop). If using Explorer choose Save Target As from the shortcut menu. If using Safari choose Download Linked File from the shortcut menu).

   Note: If the movie starts to play in a browser window, go back and try again (make sure you hold the Control key down while clicking if you don't have a right button on your mouse).

2. Open iTunes and add the sample movie "sample_iTunes.mov" to your Library.

   Note: The file may also appear as simply "sample_iTunes". To add the movie, open iTunes and choose Add File to Library from the File menu.

3. Locate and select the "sample_iTunes" file in your iTunes Library.
4. From the Advanced menu, choose Convert Selection for iPod. While converting, you will notice an item named "Converting..." appear in the iTunes Source list.

   

   The "Converting..." item disappears after the conversion is over.

5. When the conversion is complete, iTunes will create a copy of your movie in your library. There will be two movies listed with the same name. The sample_iTunes file with a kind of "MPEG-4 video file" is compatible with iPod.

   

6. Connect your iPod or iPhone and sync the converted sample movie to it.
7. Eject your iPod or iPhone in iTunes and disconnect it from the computer.
8. On the iPod or iPhone, find the sample_iTunes video and verify that the "sample_iTunes" movie plays correctly.

Verifying video syncing to iPod or iPhone

To verify that your iPod or iPhone is syncing and playing movies that have been properly converted properly follow these steps:

1. Download this pre-encoded sample movie: sample_iPod.m4v (right-click or Control-click the link and save it to your desktop). You may need to unzip this file it is not automatically handled by your web browser. On Windows XP, right-click the downloaded zip archive and choose Extract All.
2. Open iTunes and add the sample movie "sample_iPod.m4v" to your Library from the File menu. Note: The file may also appear as simply "sample_iPod".
3. Connect your iPod or iPhone and sync the pre-encoded sample movie to it.
4. Eject your iPod or iPhone in iTunes and verify that the "sample_iPod" movie plays correctly.

Troubleshooting Tips

If iTunes does not convert the sample_iTunes.mov to an iPod compatible version, consider the following options:

• Verify that the sample movie plays in iTunes; if it doesn't, download and reinstall iTunes. If using a Mac, also reinstall QuickTime.
• Verify that the video was converted correctly in iTunes using the procedure above or by following the Creating Video for iPod Tutorial.

If iTunes successfully converts the sample_iTunes.mov to an iPod compatible version, but your movie does not convert, consider the following options:

• Recreate the movie from the original source material.
• If your movie relies on a third-party QuickTime component, such as DivX, consult the vendor for software updates and additional support information.

If the pre-encoded sample_iPod.m4v file does not sync to you iPod, consider the following options:

• Verify that the sample movie plays in iTunes; if it doesn't, reinstall iTunes.