Turn off and unplug
For AirPort Express:
- Unplug AirPort Express, and turn off the printer.
- Disconnect the USB cable from the AirPort Express.
- Plug in AirPort Express, and turn on the printer.
- After AirPort Express finishes starting up, reconnect the USB cable from the printer.
For AirPort Extreme:
- Unplug the AirPort Extreme Base Station, and turn off the printer.
- Be sure the USB cable from the printer is connected to the AirPort Extreme.
- Turn on the printer.
- Plug in the base station.
Check printer recognition in AirPort Admin Utility
- From the Start menu, open AirPort Admin Utility (Start > All Programs > AirPort > AirPort Admin Utility).
- Select your base station, and click Configure.
- Click the Summary tab, and check to see if it recognizes your connected printer.
Check your printer driver
- Check the version of the printer driver that's installed on your computer.
- Look at the support website for the printer manufacturer to see if their latest driver is newer than what you have.
- If it's newer, download and install it.
Delete and recreate the printer queue
- From the Start menu, choose Control Panel -> Printers and Other Hardware -> View installed printers for fax printers.
- Delete any queues for the printer model you have.
- Use these instructions to create a new queue.
Testing your setup
Your printer should now appear in Printer Setup Utility or Print Center. Open the TextEdit application, type a short sentence, and then try to print that document.
Still not working?
If your printer still doesn't work with AirPort printer sharing, you should contact the printer manufacturer for additional support or to verify compatibility.