Reset your iPod

Learn how to reset or restart your iPod following a freeze.

Do not reset your iPod if:

Your iPod is connected to a computer and displays any of the following messages:

  • Connected. Eject before disconnecting.
  • Sync in Progress. Please wait …
  • Do not disconnect.

If you see one of these messages, you should eject the iPod from within iTunes instead of resetting it.

Reset your iPod

Follow these instructions to reset your:

iPod shuffle or iPod touch

Learn how to reset your iPod shuffle or iPod touch.

iPod nano

7th generation: Press and hold both the Sleep/Wake button and the Home button until the screen goes dark. The Apple logo should appear after a few seconds, then the Home screen should appear.

6th generation: Press and hold the Sleep/Wake button and Volume Down button simultaneously for at least eight seconds or until the Apple logo appears. You might need to repeat this step.

If the above step didn't work, connect your iPod to a power adapter. Then, plug the power adapter into an electrical outlet, or connect your iPod to your computer. Make sure that the computer is turned on and isn't set to go to sleep. Reset your iPod while it is connected to power.

iPod with a Click Wheel

iPod models with a Click Wheel include:

  • iPod nano (5th generation)
  • iPod nano (4th generation)
  • iPod nano (3rd generation)
  • iPod nano (2nd generation)
  • iPod nano
iPod classic iPod (5th generation)
  • iPod with color display (iPod photo)
  • iPod (Click Wheel)
  • iPod mini
  • iPod mini (2nd generation)
If your iPod is frozen or won't turn on, it might be because it's paused or the Hold switch is in the locked position. If so, a lock symbol appears on the screen. Slide the Hold switch to the unlocked position, then check the screen.
  1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
  2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears (about 6 to 8 seconds). You might need to repeat this step.

If you have difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also, make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.

If the above steps didn't work, try connecting your iPod to a power adapter. Then, plug the power adapter into an electrical outlet, or connect your iPod to your computer. Make sure that the computer is turned on and isn't set to go to sleep. Try resetting your iPod while it is connected to power.

iPod, iPod (scroll wheel), iPod (touch wheel), and iPod (dock connector)

  1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
  2. Press and hold the Play/Pause and Menu buttons simultaneously until the Apple/iPod logo appears, about 6 to 8 seconds. You might need to repeat this step.

If the above steps didn't work, try connecting your iPod to a power adapter. Then, plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure that the computer is turned on and isn't set to go to sleep.

If you still can't reset your iPod, use only one finger from one hand to press the Center (Select) button, and one finger from the other hand to press the Menu button.

When your iPod resets, all of your music and files will be saved. Most settings will be saved as well, including the date and time (unless your iPod lost power and reset when reconnected to power), and customized settings such as your Bookmarks, On-The-Go Playlists, Shuffle, and Backlight timer. Some customized settings might be lost.

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