iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio

When you import audio from a CD into iTunes, import unprotected WMA files into iTunes, or sync with an iPod, iPhone, or iPad with the option to "Convert higher bit rate songs to 128 kbps AAC" enabled, you may get an alert in Windows indicating that iTunes has stopped responding and needs to be closed.

This article has been archived and is no longer updated by Apple.

To resolve this issue:

  1. Download the latest version of iTunes here.
  2. Install iTunes by double-clicking the file you download.

If you experience an issue after reinstalling iTunes, completely remove iTunes and reinstall it. For Windows XP, refer to this article. For Windows Vista or Windows 7, see this article.

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