iPod Hi-Fi:Troubleshooting issues with the Apple Remote

If you suspect the Apple Remote is not working properly, point the remote at iPod Hi-Fi and press the Play/Pause button. The status light on iPod Hi-Fi should blink. If the light does blink, see iPod Hi-Fi: Frequently Asked Questions (FAQ) for a description of the status light messages. If the status light does not blink:

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  1. Make sure you can play music through your iPod Hi-Fi using the iPod controls. The issue may not be with the remote.
  2. Make sure to point the remote directly (line of sight) at the front of your iPod Hi-Fi. Note: The remote has a maximum range of up to 30 feet (this can be reduced by bright light — especially sunlight).
  3. Make sure the remote sensor on the front panel of your iPod Hi-Fi is not blocked. Verify that there is nothing between the speaker grille and the unit.
  4. If playback is from an iPod connected to the dock connector port, verify it is running the latest iPod Software (see "iPod: How to find software version"). 
  5. You can use an iSight camera or other digital camera to see if your Apple Remote is emitting a signal. For more information, see "Use an iSight or other digital camera to test your Apple Remote" below.
  6. The remote battery may need to be replaced. Be careful to only handle the new batteries by its edge. Direct contact with the batteries terminals could reduce the batteries performance.
  7. If available verify the remote with a different supporting device (Universal Dock, iMac (Early 2006), iMac (iSight), or MacBook Pro).
  8. If running iPod Hi-Fi off batteries, connect iPod Hi-Fi to AC power.
  9. Reset the iPod Hi-Fi by removing the AC cord and all six batteries, waiting five seconds and then connecting power.
  10. If the remote is still not working, but your iPod Hi-Fi appears to be functioning, take both to an Apple Authorized Service Provider or an Apple Retail Store.

Use an iSight or other digital camera to test your Apple Remote

You can use an iSight camera to see if your Apple Remote is emitting a signal. Any digital camera or DV camera with an LCD display will work too. Infrared beams are invisible to the human eye, but most digital camera and video cameras use Charged-Coupled Device (CCD) chips or image sensors that are sensitive to infrared light.

To use an iSight or digital camera to test your Apple Remote, follow these steps:

  1. Turn on the iSight by opening the video preview window of iChat. If you are using another camera, turn it on so you see a live picture through the LCD.
  2. Point your Apple Remote toward the lens of the camera.
  3. Press and hold the Menu button on the remote while looking at the video preview window or LCD.
    • If you see a faint blinking light coming from the Apple Remote in the video preview window or LCD, then the remote is working properly.
    • If you don't see any blinking light, replace the battery in your Apple Remote and then test it again with your iPod Hi-Fi.

If you've replaced the Apple Remote battery but still don't see a blinking light in the video preview window, your remote may need to be replaced. Contact an Apple Authorized Service Provider or an Apple Retail Store for information on replacing your remote.

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