iPhone and iPod touch: How to set the default email client in Outlook in Windows

When syncing iPhone, you may receive an error message that states:

"Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client."
This article has been archived and is no longer updated by Apple.

Set your default email client in the Control Panel.

In Microsoft Windows XP, follow these steps to resolve the issue:

  1. On the Start menu, click Control Panel.
  2. Click Internet Options (if you are in Category view instead of Classic, you must first select Network and Internet Connections).
  3. Click the Programs tab.
  4. In the E-mail pop-up menu, choose Microsoft Office Outlook as the default mail client.
  5. Click Apply.

In Microsoft Windows Vista, follow these steps to resolve the issue:

  1. On the Start menu, click Default Programs.
  2. Select "Microsoft Office Outlook" on the left side.
  3. Select "Set This Program As Default" and click OK.
Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
Last Modified:

Additional Product Support Information

Start a Discussion

in Apple Support Communities
See all questions on this article See all questions I have asked
United States (English)