Find out if your network has a multiple-NAT configuration
- Open Network Utility.
- OS X Mavericks: Network Utility is located in /System/Library/CoreServices/Applications. To open Network Utility quickly, search for it with Spotlight.
- OS X Mountain Lion or earlier: From the menu bar, choose Go > Utilities, and double-click Network Utility.
- In the Traceroute tab, enter "icloud.com" and click Trace.
- In the results, look for the line beginning with the number 2. If the address in that line is an IP address in one of these ranges, your network has a multiple-NAT configuration:
If the IP address in line number 2 isn't in those ranges, then you don't have a multiple-NAT configuration. Learn how to resolve other issues with Back to My Mac.
Update your software
Make sure your Macs are using OS X Lion v10.7.5 or later. If the issue continues, follow the next steps.
Turn off NAT on one of your devices
If you’re using your modem as a router, or if you’re not using an Apple router, review the product documentation to see how to turn off NAT.
If you’re using an AirPort Base Station and you can’t turn off NAT on the modem or router, run the base station in bridge mode to turn off NAT:
- From the menu bar, choose Go > Utilities, and double-click AirPort Utility.
- Select your base station and click Edit in the pop-up menu.
- Click the Network button and select Router Mode: Off (Bridge mode).
- Click Update to restart the base station.
Connect to the Internet and try again
After you turn off NAT, make sure that you can connect to the Internet. Then try using Back to My Mac again.
If you still can't connect to your Mac, you can try to resolve other issues with Back to My Mac.