If your Apple ID has been locked

If you or someone else enters your password incorrectly too many times, your Apple ID will automatically be locked to protect your security.  

You might see one of these alerts:

  • “This Apple ID has been disabled for security reasons”
  • "You can't sign in because your account was disabled for security reasons"
  • "This Apple ID has been locked for security reasons"

If your Apple ID was locked, you can go to iForgot to unlock it with your existing password or reset your password. You can also click the Reset Password or Forgot Password button in the alert. Remember to type your full email address when you're asked to enter your Apple ID. For example, username@icloud.com or username@gmail.com. If you use two-step verification for Apple ID, you need to use your recovery key and a trusted device to regain access to your account.

If you can't reset your password and you don't use two-step verification, contact Apple Support

Update your password in iCloud settings

After you change your password, you might need to update it in iCloud settings on your devices.

iPhone, iPad, or iPod touch

  1. Go to Settings > iCloud.
  2. Tap Edit, if asked.
  3. Type your new password and tap Done.

Mac

  1. Go to Apple menu > System Preferences.
  2. Click iCloud.
  3. Click Sign Out.
  4. Type your new password and click Sign In.

Windows

  1. Choose Start > Control Panel.
  2. Double-click iCloud.
  3. Click Sign Out.
  4. Type your new password and click Sign In.

Email

If you use an email app to get iCloud email, the app will ask you to enter your new password when you check for mail. If OS X Mail doesn't ask you for your password, check your Mail preferences. For any other mail app, check the app's documentation to get help changing your email password.

Update other services, such as iTunes and FaceTime

If you use your Apple ID in the iTunes Store, App Store, iBooks Store, iMessage, Game Center, or FaceTime, you might need to update your password for those services.

iPhone, iPad, or iPod touch

  1. Go to Settings and tap the service. 
  2. Tap your Apple ID. For iMessage, tap Send & Receive and then tap your Apple ID. 
  3. Tap Sign Out.
  4. Sign in with your Apple ID and your new password.

Mac or PC

If you try to sign in to the iTunes Store or Mac App Store, make a purchase, or update an app, you'll be asked to enter your password.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.

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