iCloud Backup alert messages

If you see a message about iCloud Backup on your iPhone, iPad, or iPod touch, find it below to see what to do next. 

This iPhone cannot be backed up because there is not enough iCloud storage available.

To back up, reduce the amount of storage that you're using or upgrade your iCloud storage.

An additional [amount of storage] is required to back up this iPhone.

To back up, reduce the amount of storage that you're using or upgrade your iCloud storage.

You must be connected to a Wi-Fi network to start a backup.

Make sure your iPhone, iPad, or iPod touch can connect to the Internet over Wi-Fi.

You need to connect to Wi-Fi to back up to iCloud. To automatically backup, you need to plug in your device, lock your screen, and connect to Wi-Fi. If your device isn't backing up, you might need to free up or purchase additional iCloud storage.

This iPhone hasn't been backed up. Backups happen when this iPhone is plugged in, locked, and connected to Wi-Fi.

Make sure your iPhone, iPad, or iPod touch can connect to the Internet over Wi-Fi. You'll see this message if your device has never backed up.

You need to connect to Wi-Fi to back up to iCloud. To automatically backup, you need to plug in your device, lock your screen, and connect to Wi-Fi. If your device isn't backing up, you might need to free up or purchase additional iCloud storage.

This iPhone hasn’t been backed up in [number] weeks. Backups happen when this iPhone is plugged in, locked, and connected to Wi-Fi.

Make sure your iPhone, iPad, or iPod touch can connect to the Internet over Wi-Fi.

You need to connect to Wi-Fi to back up to iCloud. To automatically backup, you need to plug in your device, lock your screen, and connect to Wi-Fi. If your device isn't backing up, you might need to free up or purchase additional iCloud storage.

Turn off Airplane Mode or use Wi-Fi to enable iCloud Backup.

Airplane Mode can prevent your iOS device from connecting to the Internet, so you might need to turn it off to connect to Wi-Fi. Just swipe up from the bottom of your screen to open Control Center, then tap Airplane Mode.

This iPhone is currently being restored and will automatically back up when it is done.

Wait for the restore to complete before you try to back up.

You'll see this message if your iOS device is still restoring. This might happen if apps or songs are still downloading, or your restore was interrupted due to network connectivity or some other issue. 

Your iPhone will no longer back up to your computer automatically when you sync with iTunes.

After you turn on iCloud Backup, your device will automatically back up to iCloud instead of iTunes.

Using iCloud Backup doesn't disable iTunes Backup completely; it just turns off automatic backups in iTunes. If you need to manually back up in iTunes, right-click (or Control-click) the device in iTunes and choose Back Up.

This iPhone has not been backed up recently because it has not finished being restored. Would you like to finish downloading any remaining purchases and media before backing up, or delete them along with any app data?

Wait for the restore to complete before you try to back up.

You'll see this message if your iOS device is still restoring or has been trying to complete a restore for more than three days. This might happen if apps or songs are still downloading, or your restore was interrupted due to network connectivity or some other issue. 

iCloud Backup is unable to access the account 'benv@me.com'. Review your account information in Settings.

Tap Settings > iCloud, and make sure you’re signed in with your current password. You might see this message if you reset your password and need to update it, or if iCloud can't authenticate your password. 

If you still get this message, check the system status to see if iCloud Backup is available.

This iPhone cannot back up to iCloud without a verified email address.

This message occurs if you need to verify your Apple ID email address:

  1. Go to My Apple ID.
  2. Select Manage your Apple ID and sign in.
  3. Update the email address listed in your account. Apple will send a verification email to the updated address. Didn't get the email

There was a problem enabling iCloud Backup.

If you have issues turning on iCloud Backup, try these steps and see if you can turn on iCloud Backup after each step:

  1. Wait 10 minutes, then try to turn on iCloud Backup again. If you get a different message, follow the steps for that message and try again.
  2. Check the system status to see if iCloud Backup is available.
  3. Contact Apple Support for help.

Backups for [app name] cannot be turned off at this time.

Wait a few minutes, then try to turn off Backup for the app again. You'll see this message if backup is still turned on for the app. 

If you still get this alert, contact iCloud Support

Backup Not Supported

Contact the app's vendor for help, or contact iCloud Support.

You'll see this message in Settings > iCloud > Storage > Manage Storage under an app that isn't being backed up to iCloud from your iOS device. (In iOS 7 or earlier, it appears in Settings > iCloud > Storage & Backup > Manage Storage in the Backups section.) 

Learn more

If you have trouble remembering the message you got, you can take a screenshot on your iOS device. Just press and hold the Sleep/Wake button on the top of your device, then immediately press and release the Home button. The screenshot will save to your Photos tab or Camera Roll.

If you haven't backed up your device to iCloud for a period of 180 days or longer, Apple reserves the right to delete the backups associated with that device. Review the iCloud Terms and Conditions for more information.

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