iTunes: Resolve USB-related alerts

If you're having issues using your iPhone, iPad, or iPod touch with iTunes, the USB communication to your device might not be working properly. You might see one or more of these symptoms when you try to use your device with iTunes:

  • You see one of these messages:
    • "iPhone has timed out" when syncing
    • An unknown error occurred when syncing
    • The USB device can't operate because it needs more power
    • "This device can perform faster" if you use a higher speed USB port
    • iTunes error 9 or error 2001–2011 while updating or restoring
  • Your device unexpectedly disconnects from the computer during syncing

Check connections

Try these steps to check the connection between your device or computer. You might need to do only one of these steps to resolve the issue, so test your connection after each step.

  1. See if the cable connection at the device or computer has come loose or unplugged.
    Unplug the cable you're using to connect your iOS device from the USB port on your computer, and then reconnect it. Then unplug it from your iOS device, and reconnect it.
  2. Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
  3. If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead. 
  4. Close any virtualization apps (such as Parallels or VMWare).
    These apps may interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
  5. Restart your computer.
  6. Restart your iPhone, iPad, or iPod touch.
  7. If your iOS device displays the Connect to iTunes screen, reset your device and then restore it.
  8. If you're using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.
  9. Update to the latest version of iTunes if you haven't already.
  10. Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device. 

If one of these steps resolves the issue, but it comes back later, make sure you haven't changed how the device is connected. For example, check to see if you plugged the device into a specific accessory, or used a specific cable that reintroduced the issue.

Sync wirelessly

You can also sync with your iOS device over Wi-Fi instead of USB.

Learn more

Get help if you see one of these alerts:

The USB chipset on some non-Apple computers may interfere with syncing.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.

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