If you're asked for the password to your previous Apple ID when signing out of iCloud

iOS 7 or later might ask for the password to your previous Apple ID when you sign out of iCloud on your iPhone, iPad, or iPod touch.

Sign out and back in to iMessage or FaceTime

Use these steps if you're currently signed in to iMessage or FaceTime:

  1. Sign out of iMessage or FaceTime:
    • iMessage: Tap Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
    • FaceTime: Tap Settings > FaceTime, tap your Apple ID, then tap Sign Out.
       
  2. Sign back in to iMessage or FaceTime:
    • iMessage: Tap Settings > Messages, then tap Use your Apple ID for iMessage.
    • FaceTime: Tap Settings > FaceTime, then tap Use your Apple ID for FaceTime
       

Use these steps if you're not signed in to iMessage or FaceTime:

  • iMessage: Tap Settings > Messages, then tap Use your Apple ID for iMessage.
  • FaceTime: Tap Settings > FaceTime, then tap Use your Apple ID for FaceTime.
     

You should now be able to sign out of iCloud. You'll still see your previous Apple ID when signing out.

Change your Apple ID temporarily

If signing out and back in to iMessage or FaceTime didn't help, try these steps:

  1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
  2. Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
    1. Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
    2. Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
    3. Enter the password for your previous Apple ID.
  3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
  4. Return to Settings > iCloud and sign in with your new Apple ID.
     

If you're still asked for your previous Apple ID password, continue to the next step.

Update to the latest version of iOS

Update to the latest version of iOS on your iPhone, iPad, or iPod touch, then try signing out of iCloud again.

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