Get help using Reminders in iCloud

Learn what to do if you’re having issues with Reminders. For example, if you make changes that don’t appear in your Reminders, this article can help.

Before you get started

  • Check the System Status page to see if there are known issues affecting iCloud Reminders, since your device might not be the cause of your issue.
  • Make sure your date and time settings on your device are correct.  You can easily fix issues caused by incorrect date and time settings by entering the right information.
  • Make sure that you don’t lose important information by making copies of your Reminders

iOS

After each step, check to see if the issue still exists.

Turn Reminders on and update your device

Check your Internet connection

  • Try to go to www.apple.com in Safari. If you can't connect to the Internet, your iCloud reminders won't update in the Reminders app. You can get help with your Internet connection.
  • Open a secure website from your iOS device to see if you can access ports 80 and 443. Reminders requires access to port 443 to push updates between iCloud and your devices.

Check your account details

Tap Settings > iCloud and make sure you’re signed in to the same iCloud account that you‘re using on your other supported devices.

Refresh your Reminders

If recent changes don't appear in Reminders on your iOS device, try refreshing your Reminders and Calendars.

In iOS 7 or later:

  1. Open Calendar, and tap the Calendars tab to load the Calendars list. 
  2. Pull down on the list to refresh both calendar events and reminders.

Change your sync settings

In iOS 7 or later:

  1. Tap Settings > Reminders.
  2. Under Reminders, tap Sync. If Sync is set to All Reminders, set it to a specific time limit, such as Reminders 1 Month Back. If it's already set to a specific duration, set it to All Reminders.
  3. Tap the Home button. 
  4. Wait several minutes. Then open Reminders and refresh them again.

Restart Reminders

Close and restart the Reminders app on your iOS device.

iOS 7 or later:

  1. Double-click the Home button to see your open apps.
  2. Find the Reminders preview screen and swipe it up to close the app.
  3. Press the Home button to return to your Home screen.
  4. Wait a minute, then reopen the Reminders app.

Turn off iCloud Reminders and turn it back on

  1. Tap Settings > iCloud.
  2. Turn off Reminders.
  3. You can choose Delete from My [device] if your data exists at icloud.com/reminders and on one or more of your devices. Otherwise, choose Keep on My [device].
  4. Wait a few minutes, then turn Reminders back on.

Restart your device

Hold down the Sleep/Wake button, then drag the slider when asked to power off. Turn your device back on.

OS X Mountain Lion or later

After each step, check to see if the issue still exists.

Turn on iCloud Reminders and upgrade your software

  • Choose Apple () > System Preferences, click iCloud, and select Reminders (or Calendar & Reminders on OS X Mountain Lion).
  • Upgrade to the latest version of OS X that's supported by your Mac.

Check your Internet connection

  1. Try to go to www.apple.com in Safari. If you can't connect to the Internet, your iCloud reminders won't update in the Reminders app. You can get help with your Internet connection.
  2. Open a secure website from your iOS device to see if you can access ports 80 and 443. Reminders requires access to port 443 to push updates between iCloud and your devices.

Check your account details

Choose Apple () > System Preferences, and click iCloud. Make sure that you're signed in to the same iCloud account that you're using on your other supported devices.

Refresh your Reminders

If recent changes don’t appear, try to refresh both your calendars and reminders:

  1. Open Calendar.
  2. Choose View > Refresh Calendars.

Check your settings

After setting up iCloud Reminders, you might need to quit and reopen Reminders on your Mac. Then make sure that you set up your account correctly in Reminders:

  1. Open Reminders.
  2. Choose Reminders > Accounts.
  3. Make sure that your iCloud account has the correct name in the Apple ID field.

Turn off iCloud Reminders and Calendar and turn them back on

  1. Quit both Reminders and Calendar.
  2. Choose Apple () > System Preferences, and click iCloud.
  3. Deselect both Calendars and Reminders (or Calendars & Reminders on OS X Mountain Lion). On OS X Mountain Lion and Mavericks, click Delete from Mac.
  4. Close System Preferences and wait about a minute.
  5. Open System Preferences and choose iCloud.
  6. Select both Calendars and Reminders (or Calendars & Reminders on OS X Mountain Lion).
  7. Open Reminders.

Restart your computer

If you’re still having issues, restart your computer.

iCloud.com

If you have issues with web-based iCloud Reminders at icloud.com/reminders, check the settings in your browser.

  • If you don't see updates from other devices, or Reminders doesn't appear as expected, switch to another app. Click iCloud in the upper-left corner of the browser window and choose another app, like Calendar. Then go back to Reminders.


If you still see the issue, sign out of iCloud:

  • Click your name in the upper-right corner.
  • Choose Sign Out.
  • Sign back in.

Microsoft Windows (Microsoft Outlook)

After each step, check to see if the issue still exists. 

When you open iCloud Reminders on your Windows PC, they’re labeled Tasks and appear within the Tasks section.

Check the system requirements

Make sure that your PC meets the iCloud system requirements. iCloud for Windows doesn’t support Outlook 2010 Personal Edition.

Check your Internet connection

  1. Try to go to www.apple.com. If you can't connect to the Internet, your iCloud Reminders won't update in Outlook. Get help with your Internet connection.
  2. Open a secure website to see if you can access ports 80 and 443. Outlook requires access to port 443 to push updates between iCloud and your devices.

Check your settings

Open iCloud for Windows and make sure that you're signed in to the same iCloud account that you're using on your other supported devices.

Refresh Outlook

If you recently made changes in Outlook and they are not updating on your other devices or vice versa, click the Refresh button in Outlook.

Turn off iCloud Reminders and turn them back on

  1. Close Outlook.
  2. Open iCloud for Windows.
  3. Deselect the Mail, Contacts, Calendars & Tasks checkbox and click Apply. 
  4. Wait a few seconds, select Mail, Contacts, Calendars & Tasks and click Apply.
  5. Open Outlook.

Make sure the iCloud Outlook Add-in is active within Outlook

In Outlook 2010 and later:

  1. Click the File menu.
  2. Click Options in the left panel.
  3. Click Add-Ins in the left panel of the Outlook Options window.
  4. Look at the list of add-ins in the Active Application Add-Ins section.
  5. Select the iCloud Outlook Add-in.
     

In Outlook 2007:

  1. From the Tools menu, choose Trust Center.
  2. Select Add-ins from the left column.
  3. Look at the list of add-ins in the Active Application Add-Ins section.
  4. Select the iCloud Outlook Add-in.

Make sure iCloud isn’t your default account in Outlook

  • In Outlook 2010 and later, select File > Info > Account Settings > Data Files. If iCloud is listed as the default account in the Comments column, select a different account and click Set as Default.
  • In Outlook 2007, select File > Data File Management > Data Files. If iCloud is listed as the default account in the Comments column, select a different account and click Set as Default.

Restart your computer

After you restart your computer, see if you fixed the issue.

Find your Tasks in Microsoft Outlook

Learn how to manage Add-ins with Microsoft Outlook.

  1. Make sure Tasks is turned on in iCloud for Windows.
  2. Look for your data both in the iCloud folder and in the Deleted Items folder in Outlook. 


If you find data in the Deleted Items folder, it isn’t because iCloud removed your data. When you turn on Mail, Contacts, Calendars & Tasks in iCloud for Windows, iCloud copies your Tasks data from the default Outlook .pst file to iCloud. Then iCloud removes the tasks from the .pst file by placing them in the Deleted Items folder in Outlook. The Tasks data then moves to the iCloud data set within Outlook, so that iCloud can push the data to and from Outlook.

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