If you have an iPod touch:
- For Windows: See iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
- For Mac OS X: See iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
Try the iPod troubleshooting assistant:
First, try the steps in the iPod Troubleshooting Assistant which applies to your iPod. If the issue remains after following your iPod's troubleshooting assistant, follow the steps below:
Specific issues or alerts
If the Troubleshooting Assistant does not resolve your issue and you have one of the iPod models listed below, follow steps in the related article:
|iPod shuffle (4th generation)
||iPod shuffle (4th generation: Not seen in iTunes
|iPod nano (5th and 6th generation)
||iPod nano: Error message saying that iPod 'could not be identified properly'
If the above articles do not apply to you or did not resolve your issue, choose an applicable article below that best describes your issue.
|Mac OS X
If you see an unknown error when restoring an iPod, see Error 1415, 1417, 1418, 1428, 1429, 1430, 1436 or 1439: Cannot restore or update iPod in iTunes 7 or later.