iPod not appearing in iTunes

If your iPod does not appear in iTunes when you connect it to your Mac or PC, this article can help you get to the right place to resolve your issue.

If you have an iPod touch:

Try the iPod troubleshooting assistant:

First, try the steps in the iPod Troubleshooting Assistant which applies to your iPod. If the issue remains after following your iPod's troubleshooting assistant, follow the steps below:


Specific issues or alerts

If the Troubleshooting Assistant does not resolve your issue and you have one of the iPod models listed below, follow steps in the related article:

iPod shuffle (4th generation) iPod shuffle (4th generation: Not seen in iTunes 
iPod nano (5th and 6th generation) iPod nano: Error message saying that iPod 'could not be identified properly' 


If the above articles do not apply to you or did not resolve your issue, choose an applicable article below that best describes your issue.


Mac OS X



Learn more

If you see an unknown error when restoring an iPod, see Error 1415, 1417, 1418, 1428, 1429, 1430, 1436 or 1439: Cannot restore or update iPod in iTunes 7 or later.

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